Experienced ICT Technician

Yesterday By Education Support Professionals Ltd
yesterday

Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Working hours
Regular working hours
Languages
English
Experience level
Intermediate
Compensation
£ 37K

Job location

Tech stack

Microsoft Windows
Microsoft Active Directory
iOS
Cloud Computing
Dynamic Host Configuration Protocol
DNS
Hyper-V
System Center Configuration Manager
Windows Server
Networking Basics
Software Deployment
VMware Infrastructure
Cloud Platform System
Office365
Firewalls (Computer Science)
Gsuite

Job description

  • Provide 1st & 2nd line support to staff and students

  • Support and maintain desktop, mobile, AV and print environments

  • Assist with server, network, and cloud platform support

  • Work with third-party providers on escalations and projects

  • Help deliver upgrades, installations, and deployments

  • Manage tickets, SLAs, and user requests in a structured helpdesk environment

Requirements

You'll have good experience in most of these technologies and the ability to pick up the other:

  • Microsoft 365, Google Workspace, SCCM, CoPilot, MDM & Cloud AV

  • Active Directory, DNS, DHCP, Windows server and Hyper V

  • Physical + virtual infrastructure

  • Firewall & safeguarding appliances, * 3+ years in a user-facing IT support role (education experience very beneficial)

  • Strong Windows OS, M365 and hardware troubleshooting skills

  • Working knowledge of networking fundamentals

  • Exposure to Mac/iOS and Windows Server (desirable)

  • Exceptional communication skills and a proactive mindset

If you're a technically curious support professional, looking to broaden your infrastructure and cloud exposure in a well-resourced environment, we'd love to hear from you. Skills

  • education
  • Google Workspace (G Suite)
  • Hardware and Software Deployment
  • Windows Server

Apply for this position