2nd Line Support Engineer
Role details
Job location
Tech stack
Job description
2 nd Line Support Engineer - Gloucester - 1 month initial contract
We are seeking an experienced 2nd Line Support Engineer with a strong background in Microsoft and Google technologies, capable of providing high-quality technical support within a fast-paced enterprise environment on an initial 1-month contract with a strong likelihood of extension.
Key Responsibilities
- Provide 2nd line support for end users, resolving escalated incidents and service requests.
- Troubleshoot hardware, software, networking, and application-related issues.
- Support user onboarding/offboarding processes, including account provisioning and device setup.
- Manage and maintain user accounts, permissions, and access controls.
- Assist with device builds, deployments, and asset management.
- Collaborate with 3rd line teams and external vendors to resolve complex technical issues.
- Create and maintain technical documentation and knowledge base articles.
- Ensure incidents are managed effectively and resolved within agreed SLAs.
Essential Technical Skills
- Microsoft 365 administration (Exchange Online, Teams, SharePoint, OneDrive)
- Active Directory and Azure Active Directory (Entra ID)
- Windows 10/11 support and troubleshooting
- Microsoft Intune/Endpoint Manager
- Group Policy administration
- Microsoft Office suite support
- Google Workspace administration and support (Gmail, Drive, Docs, Meet)
- User account management and identity/access management
- Laptop and desktop build, deployment, and troubleshooting
- Mobile device support (iOS and Android)
- Hardware diagnostics and repair coordination
- Printer and peripheral support
- Basic networking knowledge (DNS, DHCP, TCP/IP, VPNs, Wi-Fi)
- Ticketing systems such as ServiceNow, Jira, Zendesk, or Freshservice
If you are available and interested in this opportunity, please apply for further information. Please note due to high volumes of applications we are unable to contact every application.
If you do not hear back from us within 7 days of sending your application, please assume that you have not been successful on this occasion.
At Lucid, we celebrate difference and value diverse perspectives, underpinned by our values 'Honesty, Integrity and Pragmatism'. We are proud to provide equal opportunities in line with our Diversity and Inclusion policy and welcome applications from all suitably qualified or experienced people, regardless of personal characteristics.
If you have a disability or health condition and seek support throughout the recruitment process, please do not hesitate to contact us via the details below.
Requirements
We are seeking an experienced 2nd Line Support Engineer with a strong background in Microsoft and Google technologies, capable of providing high-quality technical support within a fast-paced enterprise environment on an initial 1-month contract with a strong likelihood of extension., * Microsoft 365 administration (Exchange Online, Teams, SharePoint, OneDrive)
- Active Directory and Azure Active Directory (Entra ID)
- Windows 10/11 support and troubleshooting
- Microsoft Intune/Endpoint Manager
- Group Policy administration
- Microsoft Office suite support
- Google Workspace administration and support (Gmail, Drive, Docs, Meet)
- User account management and identity/access management
- Laptop and desktop build, deployment, and troubleshooting
- Mobile device support (iOS and Android)
- Hardware diagnostics and repair coordination
- Printer and peripheral support
- Basic networking knowledge (DNS, DHCP, TCP/IP, VPNs, Wi-Fi)
- Ticketing systems such as ServiceNow, Jira, Zendesk, or Freshservice