Hub ICT Technician

• Operating the ICT Helpdesk effectively and responding to/resolving calls within agreed timescales
• Providing support for ICT queries with escalation to third party suppliers when necessary
• Assist with the maintenance of ICT hardware and equipment to the required levels including repair where appropriate.
• Maintain the detailed inventory and asset register for all hardware, software, cabling, consumables and system diagrams
• Assist with the day to day running of the network

We are looking for a proactive Hub ICT Technician to provide hands-on technical support, maintain infrastructure, troubleshoot issues, and ensure seamless system performance across multiple sites. You will deliver excellent customer service, manage devices, and collaborate with colleagues to continuously improve digital services and user experience in a dynamic environment., * Recognised ICT qualification or equivalent demonstrable experience

• Knowledge of software and hardware e.g., Microsoft office, networking software, modems, internet, etc
• Knowledge of server operating systems and infrastructure
• Experience of supporting ICT networks and systems including SIMS, internet, intranet and web technologies
• Experience of fault identification and resolution on ICT systems

Financial and Lifestyle

We offer a strong financial package including access to defined benefit pension schemes (LGPS or TPS), life cover at three times pensionable pay, and 31 days of annual leave for year-round employees. Staff can also benefit from the Cycle to Work scheme, promoting healthy and sustainable commuting.

Professional Growth and Development

We invest heavily in staff development through tailored INSET days and high-quality CPD opportunities. Teaching staff benefit from automatic TLR progression, a structured 9-point pay scale (M1 to UPS3), and full TLR payments for part-time colleagues fulfilling full responsibilities.

Culture and Wellbeing

Our people-first culture values every colleague. We support wellbeing through the Wisdom app and a free Employee Assistance Programme offering counselling and financial advice. Collaboration is at the heart of our Trust, encouraging shared learning and collective success.

At E-ACT, we believe every child deserves opportunity. Our 'Opening Minds, Opening Doors' strategy breaks down barriers and builds pathways to success; driven by purposeful leadership, collaboration, and innovation. We champion diversity, encourage a people-first culture, and ensure every voice is heard. We are proud to lead system-wide change both locally and national - providing sector-wide support while transforming futures. Our achievements are recognised through winning MAT of the Year 2023 at the MAT Excellence Awards and National School Awards, and also the TES Trust Leadership Award 2024. E-ACT is recognised for shaping bold educational outcomes. Most recently, two of our Birmingham academies were selected by the Department for Education as RISE Regional Hubs, in recognition of their outstanding work on inclusion and behaviour, a testament to the impact of our people-first culture and relentless drive for excellence. With 37 academies and over 25,000 pupils, our dedicated staff make excellence possible. We prioritise wellbeing, tackle workload, and continuously raise the bar. We don't just educate, we inspire ambition and empower every child to thrive. Want to be a part of something extraordinary? Find out more at www.e-act.org.uk