IT Support & Operations Engineer

We are seeking a versatile and proactive IT Support & Operations Engineer to join a growing IT team supporting a fast-paced international business.

This is a hands-on role covering IT support, infrastructure, and business applications across European offices. You will act as a key point of contact for users while also contributing to the stability, performance, and continuous improvement of core IT systems. This role is ideal for someone who enjoys variety, problem-solving, and working across multiple areas of IT in a collaborative environment., IT Support & Infrastructure

• Act as the first point of contact for IT support queries across European offices
• Provide support for hardware, software, and user device setup and configuration
• Manage Active Directory, user accounts, and permissions
• Support Microsoft 365, Azure, and other cloud services
• Assist with server maintenance, upgrades, patching, and installations
• Support IT infrastructure including:

1. VPN connectivity
2. WiFi networks
3. Firewalls and security access
4. Endpoint security tools

• Work with external vendors to resolve technical issues
• Maintain accurate IT documentation and procedures

Applications & Systems Support

• Support key business applications (CRM, ERP, EDI, e-commerce, and support platforms)
• Assist with system implementation, upgrades, and improvements
• Provide user support and training to ensure effective system use
• Monitor, troubleshoot, and resolve application issues
• Work with stakeholders to gather requirements and support system enhancements

• Minimum 3 years' experience in IT support or IT operations role
• Strong knowledge of desktop, server, and network environments
• Experience with Windows and/or Apple systems
• Good understanding of Microsoft 365 and cloud technologies
• Familiarity with Intune, Jamf, or similar device management tools (desirable)
• Understanding of networking (VPNs, firewalls, switches, etc.)
• IT-related degree or Microsoft certifications preferred

• Company pension scheme
• Employee discount scheme
• Free on-site parking
• Private medical insurance