Senior Help Desk Technician

• Provide expert-level technical support for hardware, software, and network issues across Windows, macOS, Linux, and mobile devices.
• Troubleshoot and resolve software problems related to Microsoft Office, operating systems, VPNs, firewalls, DNS, Active Directory, and other enterprise applications.
• Manage computer assets through deployment, configuration, updates, and maintenance using tools like SCCM and GPO.
• Support network administration tasks including LAN/WAN troubleshooting, TCP/IP analysis, DNS management, and network security protocols such as Meraki firewalls.
• Assist with server management tasks involving Windows Server environments and Linux systems; perform routine analysis using tools like BMC Remedy, ServiceNow, Jira for incident tracking and resolution.
• Maintain user accounts and permissions within Active Directory; facilitate onboarding/offboarding processes.
• Collaborate with team members to improve IT support workflows and contribute to documentation of procedures for help desk operations.

Do you have experience in ServiceNow?, We are seeking a dynamic and highly skilled Senior Help Desk Technician to join our IT support team. This role is vital in delivering exceptional technical assistance, troubleshooting complex software and hardware issues, and ensuring seamless computer and network operations across the organization. As a senior member of the help desk, you will lead efforts to resolve technical problems efficiently, support diverse operating systems, and maintain our IT infrastructure to uphold optimal performance. Your proactive approach and strong communication skills will empower users and enhance overall technology experience within our organization., * Proven experience in providing technical support in a fast-paced environment with a focus on desktop support and IT infrastructure management.

• Strong knowledge of operating systems including Windows (Windows 10/11), macOS, Linux distributions; familiarity with mobile device management is a plus.
• Expertise in computer networking concepts such as TCP/IP, LAN/WAN configurations, DNS management, VPN setup, firewall configuration (including Meraki), and network security best practices.
• Hands-on experience with troubleshooting computer hardware components and software applications; familiarity with SCCM for deployment and GPO for policy management.
• Proficiency in using help desk tools like ServiceNow or Jira for incident tracking; experience with remote support tools is preferred.
• Excellent communication skills with the ability to explain technical issues clearly to non-technical users; strong analysis skills for diagnosing complex problems quickly.
• Relevant certifications such as CompTIA A+, Network+, Microsoft Certified IT Professional (MCITP), or Cisco CCNA are desirable but not mandatory. Join us as a Senior Help Desk Technician to be at the forefront of our IT operations! Your expertise will directly impact the efficiency of our technology services while fostering a supportive environment where innovation thrives. We value your dedication to excellence in customer service and technical mastery-help us keep our organization running smoothly!

Pulled from the full job description

• Flexible schedule