PJ Helicopters - IT Specialist

The PJ Helicopters IT Department provides technological support for multiple operating units under the Quanta Aviation Services Group (QASG.) The IT Specialist, under the general supervision of the PJH IT Manager, performs a variety of duties typical of tier 1 and 2 support for PJ Helicopters and all QASG operating companies. Works as a team and independently to support the installation, maintenance, and security of technology, including hardware, software, cloud services, mobile device management, and the use of technology resources by supported personnel., * Install, set up, configure, modify and maintain computer hardware, software and peripherals to assure the efficient use of technology in office and remote settings.

• Communicate with personnel to acknowledge and respond to service requests, provide guidance on technology use, and deliver informal training or instruction as needed.
• Process and maintain moderate fleets of Windows, Mac OS and iPad devices through Microsoft Intune/Endpoint Manager including enrollment, OS install/configuration, compliance policies, and application deployment.
• Create and maintain a variety of records and documentation typical of ITSM environments including logging, tracking and closing service request tickets, accurate asset inventory, internal and regulatory processes and configuration records, and necessary change control.
• Operate a variety of computers, operating systems, peripherals and specialized software including but not limited to Windows 11, MacOS, iOS 18+, PC and iPad hardware, Printers, Copiers, IP telephony, Microsoft 365 (Teams, SharePoint, OneDrive, Exchange Online), Microsoft Teams Rooms (MTR) systems, and Starlink systems
• Support hybrid AD/Entra ID (Azure AD) user, group and device management, and Conditional Access troubleshooting, including MFA.
• Adhere to security policies and endpoint compliance standards, MFA enforcement, and access control procedures in alignment with both corporate SOX Financial regulations and CUI/ITAR regulations.
• Inspect technology equipment and determine need for higher-level escalation for resolution
• Arrange for and follow up on repairs, warranty services, upgrades and replacements as needed
• Utilize various hand tools, meters and testers
• Drive a vehicle to conduct work at multiple sites.
• Other related duties as assigned by PJH IT Manager

Do you have experience in macOS administration?, Do you have a High school diploma or GED?, * This position requires access to Controlled Unclassified Information (CUI) and operates within an ITAR-regulated environment. Must meet U.S. export control eligibility requirements under ITAR (22 C.F.R. § 120.15); export license authorization will not be sponsored for this position.

• Must be able to travel to operating locations nationwide by vehicle and/or flight, with minimal advance notice; occasional overnight and multi-day travel required.

What You'll Bring

• Ability to work independently and collaboratively to evaluate, prioritize, and resolve technical issues, including determining appropriate escalation paths and resource requirements, with minimal direction.
• Exercise tact, patience and courtesy with interpersonal relations
• Establish and maintain cooperative and effective working relationships
• Meet schedules, timelines and project requirements
• Understand and follow written and oral directions
• Have basic knowledge of practices, procedures and techniques involved in the installation, configuration, maintenance, troubleshooting, diagnosis and repair of computer hardware, software, and peripheral technology
• Understand and troubleshoot basic network topology, network terminations, TCP/IP, wireless 802.11, IP telephony, and cloud-based services; familiarity with Microsoft Entra ID (Azure AD), Microsoft 365 administration, and mobile device management (MDM/Intune) concepts
• Maintain a clean and safe work environment at all times, including proper record keeping, Any combination equivalent to sufficient experience, training and/or education to demonstrate the knowledge and abilities listed above. Typically, this would be gained through graduation from high school supplemented by additional course work in computer science or related field and/or certification from an authorized computer training facility and some experience involving the installation, maintenance and repair of computer hardware, software and peripherals. Recommended but not required certificates include; CompTIA A+, CompTIA Network+, CompTIA Security+, Microsoft MS-900 (Microsoft 365 Fundamentals), Microsoft MD-102 (Endpoint Administrator).

Pulled from the full job description

• Health insurance
• 401(k) matching
• Vision insurance
• Dental insurance, Will be working indoors and outdoors, sitting and standing for extended periods of time. Seeing instructions on a computer monitor and responding via keyboard and mouse. Interacting with a touchscreen device. Hearing and speaking to communicate with others. Bending, kneeling or crouching. Reaching overhead, above the shoulders and horizontally. Lifting up to 50 pounds to work with computer and network equipment. Work from ladders, lifts and scaffolding. Work in generally confined areas., The anticipated compensation for this position is USD $29.00/Hr. - USD $37.00/Hr. depending on experience and qualifications.

PJ Helicopters is a family-run, world-class precision helicopter lift service operating nationwide. Since 1970, PJ Helicopters has earned a reputation for excellence by consistently delivering safe, reliable, and efficient aerial solutions for its customers. With a fleet of more than 50 aircraft, PJH primarily supports the utility, forestry, and construction industries. Our operations are built on three core pillars: world-class equipment, highly skilled and experienced personnel, and an unwavering commitment to customer service. From project planning through execution, PJ Helicopters works closely with clients to ensure missions are performed safely, efficiently, and to the highest professional standard.