Infrastructure Engineer Sr

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Infrastructure Engineer Sr within PNC's Technology organization, you will be based in Birmingham, AL, Dallas, TX, Cleveland, OH, Phoenix, AZ or Pittsburgh, PA.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position., * Provides expertise on platform engineering, while overseeing the team's effort and meeting customer needs. Uses technical knowledge and industry experience to design, build and maintain technology solutions.

• Develops software components and hardware for complex projects; aligns these with business strategies and objectives.
• Provides expertise on best practices, standards, engineering approaches and complex technical resolutions for processes.
• Places emphasis on quality improvement efforts; ensures that deliverables are secure, scalable and reliable through estimation and correction.
• Communicates with customers and integrates their needs with development, to meet business objectives.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Deep expertise in enterprise infrastructure design, implementation, and operations, including compute, storage, and networking platforms

Strong knowledge of Windows Server and Linux operating systems, including performance tuning, patching, and lifecycle management

Experience supporting 24×7 production environments with on-call and after-hours support responsibilities

Advanced troubleshooting skills across hardware, OS, virtualization, and network layers

Networking & Connectivity

Solid understanding of LAN/WAN architecture, routing, switching, DNS, DHCP, and load balancing

Experience working with firewalls, VPNs, and secure remote access solutions

Ability to partner with network and security teams to ensure resilient, secure connectivity

Virtualization & Cloud

Hands-on experience with virtualization platforms (VMware, Hyper-V, or equivalent)

Strong understanding of cloud infrastructure concepts (IaaS, PaaS, hybrid architectures)

Experience supporting or transitioning workloads to cloud platforms such as Azure (Windows 365) or AWS

Familiarity with cloud governance, cost management, and operational best practices in a multi-cloud or hybrid environment

Disaster Recovery & Resilience

Proven experience in disaster recovery (DR) and business continuity planning, including design, testing, and execution

Ability to assess infrastructure risks and design highly available and fault-tolerant solutions

Participation in DR exercises and real-world incident recovery

Automation & Tooling

Experience with infrastructure automation and scripting (PowerShell, Bash, or similar)

Familiarity with Infrastructure as Code (IaC) concepts and tools (e.g., ARM, Terraform, or equivalent)

Understanding of monitoring, logging, and alerting tools to ensure operational health

Security & Compliance

Strong security mindset with experience implementing least-privilege access, hardening standards, and secure configurations

Collaboration with security teams on vulnerability remediation and compliance requirements

Understanding of infrastructure security controls in both on-prem and cloud environments

Technical Leadership & Collaboration

Acts as a technical escalation point for complex infrastructure issues

Mentors junior engineers and contributes to knowledge sharing and operational documentation

Partners effectively with application, cloud, network, and security teams on cross-functional initiatives

Process, Documentation & Change Management

Experience working within ITIL or similar operational frameworks (incident, problem, and change management)

Produces and maintains clear technical documentation, diagrams, and standards

Participates in infrastructure planning, upgrades, and modernization efforts

Soft Skills & Professional Attributes

Excellent verbal and written communication skills, able to explain complex topics to technical and non-technical audiences

Strong analytical and problem-solving abilities

Ability to work independently, prioritize effectively, and manage multiple initiatives

Demonstrates ownership, reliability, and a continuous improvement mindset, Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred Skills

Competitive Advantages, Customer Solutions, Design, Enterprise Architecture Framework, Infrastructure Design, IT Lifecycle Management, Machine Learning (ML), Risk Assessments, Technical Knowledge, Troubleshooting

Competencies

Application Delivery Process, Consulting, Effectiveness Measurement, Industry Knowledge, IT Industry: Trends & Directions, IT Standards, Procedures & Policies, Planning: Tactical, Strategic, Problem Solving

Work Experience

Roles at this level typically require a university / college degree, with 5+ years of industry-relevant experience. Specific certifications are often required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Education

Bachelors

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.

In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.

To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com .