Senior Manager, Enterprise Applications

The Senior Manager, Enterprise Applications leads the strategy, delivery, and day-to-day execution of enterprise application capabilities, with primary focus on Microsoft Dynamics 365 Finance & Operations (D365 F&O). This role blends people leadership with ownership of end-to-end business process design (Finance/Supply Chain/Operations), D365 F&O configuration and governance, and partnership with technical resources on environments/ALM, integrations, data, security, and release management. The role guides a team responsible for the health, stability, security, and maturity of Savers' enterprise applications, and provides escalation leadership for complex issues and high-impact improvements.

Essential Job Functions

• Leadership & Strategy:
• Lead (and actively contribute to) all phases of design, configuration, implementation, enhancement, and production support for critical business applications, with primary accountability for Microsoft Dynamics 365 Finance & Operations (D365 F&O).
• Partner with Finance, Supply Chain, Retail/Operations, and IT stakeholders to understand end-to-end processes and translate needs into scalable D365 F&O solution designs (configuration first; extensions only when justified).
• Ensure D365 F&O security design and governance (roles/duties/privileges, segregation of duties, audit evidence) aligns with business controls and compliance requirements.
• Team Leadership & Development:
• Lead and develop a team of application specialists: set clear standards, review solution designs, remove blockers, and ensure timely escalation and resolution of complex D365 F&O issues in partnership with technical experts as needed.
• Provide ongoing coaching, performance feedback, and development plans that build strong functional and technical depth in D365 F&O, establish reliable support coverage, and promote effective knowledge sharing.
• Provide functional leadership to administrators supporting the IT service management (ITSM) platform and Salesforce.com, ensuring effective day-to-day administration, backlog prioritization, user enablement, and alignment to enterprise application governance.
• Compliance, Data Management, and Reporting:
• Act as control owner and coordinate with business process owners and other control owners to execute on Sarbanes-Oxley compliance requirements.
• Evaluate control deficiencies and track remediation to completion.
• Consult, advise, and participate in the design of various IT processes and controls to support compliance with policies, standard, regulatory requirements.
• Business Process Improvement:
• Identify and implement process improvements through better utilization of enterprise applications.
• Conduct regular system reviews, data analysis, and user feedback sessions to identify opportunities for optimization.
• Maintain documentation and training of configurations, processes, and technical solutions.

• Strong experience leading or supporting Microsoft Dynamics 365 Finance & Operations (D365 F&O) configuration and production support; experience across Finance and/or Supply Chain modules strongly preferred.
• Working understanding of D365 F&O architecture and operations (environments, security roles, data entities, batch, monitoring), and the dynamics of cloud ERP service updates and release governance.
• Experience with D365 F&O integration patterns and tools (data entities/OData, DMF, custom services/APIs), plus Azure integration components (Logic Apps, Functions, Service Bus) and Power Platform (Power Automate, dual-write).
• Hybrid functional/technical leadership: able to lead functional design and configuration while guiding and reviewing technical solutions (e.g., extensibility strategy, data management, performance troubleshooting) delivered by internal or partner engineering resources.
• Experience working in an Agile delivery model and partnering effectively with developers, functional consultants, and business stakeholders to deliver iterative value.
• Experience in managing vendor relationships and negotiating contracts.
• Strong knowledge of data governance and compliance standards, especially Sarbanes-Oxley.
• Proven ability to lead end-to-end delivery (requirements through hypercare) while maintaining stable operations, managing multiple priorities, and driving measurable outcomes.
• Strong analytical, problem-solving, and decision-making abilities.
• Excellent communication and interpersonal skills with the ability to collaborate across departments and teams.
• Ability to communicate orally and in writing.
• Ability to interact with all levels of the organization.

Minimum Required Education, Training and Experience:

• Bachelor's degree in Information Technology, Computer Science, Business Administration, or related field (or equivalent experience)
• 10+ years of experience managing enterprise applications
• 5+ Supervisory/Management experience
• Microsoft Dynamics 365 Finance certifications a plus

Our training department / Savers University develops and delivers robust training to every team member across our organization - from new hires to senior executives. We develop around 90% of our training internally, and partner with a variety of renowned providers to supplement our offerings.

Benefits offerings include:

• Bundled health plans such as medical, Rx, dental and vision
• Company-paid life insurance for extra protection and peace of mind
• Programs to stop smoking, diabetes management coaching, and on demand care options.
• A 401k plan with generous company matching contributions to assist you in saving for a secure financial future.
• Paid time off from work for leisure or other hobbies.
• A range of mental health services to assist you in managing daily life.

What you'll be working on

As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goods, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores with gently-used, one-of-a-kind items that have been donated by the community to local nonprofit organizations. We purchase these items directly from our nonprofit partners, redirecting billions of pounds of used items away from landfills and on to our store racks and shelves for reuse, and providing our partners with valuable funding for their community-based programs and services. You'll often hear us say that we are "Thrift Proud." It's the millions of loyal customers who visit our 300+ stores and our more than 22,000 team members that make it possible. Learn more about the Savers® family of thrift stores, our impact, and the #ThriftProud movement at savers.com. Our brands are Savers (in the U.S.), 2nd Ave (in the U.S.), Value Village (in the U.S. and Canada), Unique (in the U.S.), Village des Valeurs (in Quebec) and Savers Australia. What you can expect: * The opportunity to celebrate uniqueness. We are made up of people from many different backgrounds, experiences, and perspectives, all with something special to contribute. * To work in a purpose-driven company, with a business model that people love for our impact on both the planet and local communities. * An investment in the career path interests of our people. With our aggressive store expansion plans, we recognize the importance of the continued growth and development of our team members.