IT Support Representative

IT Support

• Answer support calls and assist users with technical issues
• Document troubleshooting steps and resolutions in the ticketing system
• Provide clear, calm communication with non-technical users
• Explain technical fixes in plain language

Technical Troubleshooting

• Support Windows 11 workstations and Microsoft 365 environments
• Troubleshoot:
• DNS and DHCP issues
• Active Directory / Microsoft Entra ID access
• SharePoint and OneDrive sync issues
• Wi-Fi connectivity and authentication
• Basic network issues including cabling and switch ports
• Configure and support network printers and mobile printing
• Perform iPhone and iPad setup, configuration, and troubleshooting

Microsoft Cloud & Device Management

• Support Microsoft 365 administration
• Manage and troubleshoot:
• Microsoft Entra ID (Azure AD)
• Microsoft Intune device enrollment and compliance
• MFA setup and user access issues
• Password resets and user provisioning

Field Operations Support

• Provide on-site IT support during construction and project deployments
• Set up temporary workstations and network connectivity for field teams
• Support mobile connectivity and applications for project staff
• Coordinate with contractors, electricians, and low-voltage teams when needed
• Ensure devices are properly configured, secured, and backed up

Work Environment

This role may involve work in environments such as:

• Construction sites
• Warehouses
• Data centers
• Unfinished facilities

Conditions may include dust, noise, uneven flooring, and variable temperatures.

Required PPE may include:

• Hard hat
• Safety glasses
• High-visibility vest
• Steel-toe or composite-toe boots

Do you have a valid Driver's License license?, Do you have experience in Windows?, Do you have a High school diploma or GED?, Required

• Valid Driver's License
• At least 2 years of IT support experience OR A+ / Network+ certification
• Experience troubleshooting end-user technical issues
• Knowledge of:
• Windows operating systems
• DNS and DHCP
• Microsoft 365
• SharePoint / OneDrive
• Microsoft Entra ID (Azure AD)
• Microsoft Intune
• Strong written and verbal communication skills
• Ability to work independently and manage time effectively

Preferred

• Associate or Bachelor's degree in IT or related field
• Experience supporting both office and field environments

Travel Requirement

• Some out-of-state travel may be required, DENPRO is looking for a motivated self-starter who takes ownership of problems and enjoys helping customers succeed with technology., * High school or equivalent (Required)

Experience:

• IT Help Desk: 2 years (Required)

License/Certification:

• Driver's License (Required)

Pulled from the full job description

• 401(k)
• Health insurance
• 401(k) matching
• Paid time off
• Vision insurance
• Dental insurance, * Competitive pay based on experience
• Health, dental, and vision insurance
• 401(k) retirement plan
• Benefits available after 90-day probationary period
• Growth opportunities within a growing IT consulting company, * 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

DENPRO is an IT consulting firm based in Southern Maryland that provides IT services and infrastructure support to small and mid-sized businesses across the DC, Maryland, and Virginia region. We are currently looking for a motivated IT Support Representative - Field Operations to join our growing team. This role combines help desk support, field IT support, and project-based work at client locations including offices, construction sites, warehouses, and data centers. If you enjoy troubleshooting technology, working directly with users, and solving real-world IT problems, this is a great opportunity to grow your career with an expanding IT services company.