Infrastructure Analyst

The Infrastructure Analyst plays a key role in supporting, maintaining, and improving IT infrastructure across server, network, and cloud environments. This position partners with internal teams to monitor performance, troubleshoot issues, and implement solutions that ensure reliable and secure operations. The role also contributes to continuous improvement efforts through automation, documentation, and infrastructure enhancements., Strategy & Planning

• Execute approved infrastructure designs, standards, and roadmaps established by senior engineering and IT leadership.
• Participate in capacity planning, lifecycle management, and operational readiness activities.
• Identify recurring operational issues and recommend improvements to reliability, performance, and supportability.
• Create and maintain documentation, standards, and runbooks to promote consistency and scalability.
• Acquisition & Deployment
• Assist with evaluation, testing, and deployment of infrastructure hardware, software, and services.
• Support implementation of new systems, upgrades, and enhancements using established change management processes.
• Coordinate with vendors and internal teams during deployments and issue resolution.
• Ensure new infrastructure components are configured, documented, monitored, and transitioned into operational support.

Operational Management

• Provide day-to-day infrastructure support, monitoring, and incident response across server, network, identity, endpoint, and related platforms.
• Serve as an escalation point for complex technical issues requiring deeper infrastructure knowledge.
• Perform routine maintenance, patching, upgrades, and backup verification.
• Support disaster recovery readiness through testing, validation, and operational documentation.
• Maintain accurate asset and system documentation for supported infrastructure components.
• Support infrastructure projects and initiatives, including continuous improvement and automation.

Do you have experience in System performance monitoring?, * Strong troubleshooting, analytical, and problem-solving skills; able to respond quickly under pressure.

• Clear written and verbal communication; strong interpersonal skills.
• Strong documentation habits and attention to detail.
• Ability to prioritize and manage multiple tasks/initiatives simultaneously.
• Customer-focused mindset with a team-oriented approach and willingness to learn and grow.
• Ability to understand complex systems and assess how changes may impact the broader organization.
• Highly self-motivated and able to make decisions when necessary., Required
• Scripting/automation experience (PowerShell or similar) preferred.
• Ability to follow change management and incident management processes.
• Exposure to cloud platforms such as Azure (or equivalent).
• Understanding of backup, recovery, and infrastructure monitoring tools.
• Experience supporting Active Directory, identity services, and access control.
• Basic-to-intermediate networking knowledge (LAN/WAN, DNS, DHCP, routing, switching).
• Familiarity with virtualization platforms (VMware, Hyper-V, AHV, or similar).
• Support experience with Windows Server and/or Linux environments.
• 2-year degree in Information Technology, Mathematics, Engineering, or related field and at least 4 years of relevant IT support experience.
• 4-year degree in Information Technology, Mathematics, Engineering, or related field and at least 2 years of relevant IT support experience; or, Required
• Bachelors or better in Information Technology or related field
• Associates or better in Information Technology or related field

Pulled from the full job description

• Parental leave
• 401(k)
• Health insurance
• Vision insurance
• Dental insurance
• Profit sharing, Other Requirements
• Full-time role; typical hours 8-5, with flexibility "as needed."
• On-call or after-hours support as required.
• Office-based work environment; travel may be required.

We value our employees by providing:

• Competitive compensation based on skills
• Industry leading health, dental, and vision plans
• Generous 401 (K) savings and profit sharing
• Education assistance and internal training programs
• Maternity & paternity leave
• Interested in learning more on our robust benefits package we offer? Click here (https://www.subzero-wolf.com/company/careers/benefits)!

This position requires a pre-employment drug/alcohol test and background check, which will be administered after a conditional job offer is extended. A negative drug/alcohol test result is required for employment. Refusal to take the test or a positive result may disqualify a candidate from further consideration. All drug testing will be conducted in accordance with federal and state laws.

Sub-Zero, Wolf, and Cove - the leading manufacturer of luxury kitchen appliances - is a family-owned company known for craftsmanship, innovation, and integrity. Our products are found in the world's most luxurious homes, and behind them are teams of people who live our values every day. At our new Cedar Rapids facility, we're building something special - a culture rooted in safety, operational excellence, and ownership. We do what's right, take pride in our work, and continuously seek to improve. We win together through teamwork, accountability, and a passion for results.