Help Desk Technician

We are seeking a highly skilled Help Desk Technician with System Administrator, Firewall/Networking and PHP experience to join our team. The ideal candidate will be responsible for providing technical support to end-users, monitoring and maintaining the company's network and systems infrastructure, managing firewalls, and managing our security/access control systems.

Responsibilities:

· Provide first-level technical support to end-users for hardware, software, and network-related issues.

· Troubleshoot and resolve desktop, laptop, printer, and mobile device issues.

· Install, configure, and maintain desktop operating systems, software applications, and hardware.

· Monitor and maintain the company's network and systems infrastructure, including servers, firewalls, switches, and routers.

· Develop and implement network security policies and procedures.

· Collaborate with other departments to identify and address network and system performance issues.

· Ensure that systems are patched and up-to-date with the latest security patches.

· Maintain accurate documentation of network and system configurations and changes.

· Provide training and technical support to end-users.

· Evaluate new technologies and make recommendations for upgrades or enhancements to existing infrastructure.

Do you have experience in Web development?, · Understanding of network protocols and technologies, including TCP/IP, DNS, DHCP, VLAN, VPN, and routing.

· Basic knowledge of PHP, including scripting and web application development.

· Familiarity with MySQL database management, including querying and basic administration.

· Understanding of Linux operating systems, including command-line navigation and basic system administration.

· Awareness of Amazon Web Services (AWS) and its core services, such as EC2 and S3.

· Experience with firewall technologies.

· Experience with network monitoring tools.

· Strong analytical and problem-solving skills.

· Excellent communication and interpersonal skills.

· Ability to work independently and in a team environment.

· Relevant certifications such as A+, Network+, CCNA, or Security+ are a plus.

Pulled from the full job description

• Health insurance
• Paid time off
• Vision insurance
• Dental insurance, * Dental insurance
• Health insurance
• Paid time off
• Vision insurance