Integrations Support Specialist

As an Integrations & Automation Support Specialist at Opiniion, you'll be the go-to person for helping our clients get connected, stay connected, and get the most out of our platform. This is primarily a client-facing support role - you'll spend most of your time troubleshooting integration issues, guiding clients through configurations, and resolving technical questions via tickets and direct communication., Client Support (Primary Focus)

• Serve as the primary point of contact for client integration questions, issues, and onboarding
• Troubleshoot and resolve integration-related support tickets in a timely and professional manner
• Guide clients through integration setup, configuration, and best practices
• Train clients and internal team members on how to use and troubleshoot integrations
• Document bugs and feature requests with clear technical details and reproducible steps, escalating to the Product and Project Management teams as needed

Automation & Integration Work

• Build, configure, and maintain automations using n8n and other no-code/low-code tools
• Set up and manage integrations between Opiniion's platform and external systems used by clients
• Map and transform data between systems to ensure accurate and reliable data flow
• Identify opportunities to automate repetitive processes and improve integration reliability
• Maintain clear documentation for all integration configurations, workflows, and troubleshooting steps

Collaboration

• Work closely with Customer Success, Product, and Engineering teams to surface and communicate client-reported issues
• Provide integration-specific context to help internal teams evaluate and prioritize reported issues or feature requests
• Contribute ideas for improving the overall client integration experience

Do you have experience in Tooling?, The ideal candidate has 1-2 years of experience in a technical support, SaaS support, or client-facing technical role. You don't need to be a software engineer - but you should be comfortable digging into technical problems, learning new tools quickly, and communicating clearly with both clients and internal teams., * Minimum of 1-2 years of experience in an Integrations Support Specialist role or a similar capacity.

• 1-2 years of experience in a technical support, SaaS support, or client-facing technical role
• Comfortable working with no-code/low-code automation tools (n8n, Zapier, Make, or similar)
• Familiarity with basic API concepts (REST, webhooks) at a conceptual level - you don't need to write code, but you should understand how systems talk to each other
• Strong troubleshooting instincts and attention to detail
• Clear, professional communicator - both written and verbal
• Self-starter who can manage a support queue and prioritize without constant direction
• Genuine interest in AI tools and a desire to incorporate them into daily work

Pulled from the full job description

• Paid parental leave
• Parental leave
• Health insurance
• Vision insurance
• Dental insurance
• Gym membership
• Adoption assistance, * Comprehensive healthcare plans, encompassing medical, dental, and vision insurance, along with group life coverage. Opiniion covers 40-90% of the premium cost for employees and all dependents.
• 401(k) retirement plan with a 100% corporate match on the first 1% and 50% match on the next 5%.
• Pre-tax Health Spending Accounts (HSA).
• Paid Parental Leave for all new parents (including adoption or foster care).
• Unlimited Time Off policies.
• 10 Paid Holidays annually.
• Monthly Gym Reimbursement benefit.

Note that the above benefits are available only to full-time employees of Opiniion

Opiniion is a resident satisfaction software that partners with property management companies to create better living experiences for their residents. Our platform has helped thousands of property managers collect and act on real-time feedback, improve resident experiences, and enhance their online reputation. Opiniion is committed to exceptional service and innovation, earning recognition as one of America's fastest-growing private companies. Driven by a forward-thinking team, we're shaping the future of resident engagement. Our continued growth and commitment to innovation make this an exciting time to be part of our team!, At Opiniion, we take our work seriously, but we don't take ourselves too seriously! Our culture has been affectionately coined "Funfessional"-a perfect blend of professionalism and fun. We are committed to maintaining the highest standards of integrity, ethics, and excellence in all we do while fostering an environment where people enjoy coming to work. We believe in collaboration, innovation, and building a team that truly cares-about our clients, their residents, and each other.