IT - Help Desk Specialist

Caine & Weiner is seeking an IT Help Desk Specialist to be the go-to problem solver in our fast-paced call center environment. You'll provide tiers 1 and 2 support, ensuring employees onsite and remote have the tools they need to succeed. From setting up workstations to troubleshooting complex issues, you'll play a key role in keeping our operations running smoothly. The ideal candidate is based in the Dallas Metroplex and able to travel between our Farmers Branch and Denison locations.

What You'll Do

• Provide tier 1 & 2 help desk support for onsite and remote employees
• Set up computer workstations and assist with onboarding
• Track IT assets, manage shipping/receiving
• Troubleshoot hardware, software, and networking issues
• Collaborate with higher-level technicians when escalation is needed

Do you have experience in Productivity software support?, * 2+ years of IT Help Desk experience

• Strong knowledge of Windows 10/11 troubleshooting
• Active Directory / Azure experience
• PC hardware repair and basic networking (DHCP/DNS/VPN)
• Microsoft Office 365 expertise
• RingCentral experience (preferred)
• Excellent communication skills
• CompTIA A+ / Network+ certification or relevant education, * IT Help Desk: 2 years (Required)

Pulled from the full job description

• Referral program
• 401(k)
• Health insurance
• Paid time off
• Vision insurance
• Health savings account
• Dental insurance, * Competitive pay
• 401(k) retirement plan
• Health, dental, vision, and life insurance
• Health savings account
• Employee assistance program & discounts
• Paid time off
• Referral program
• Flexible schedule options, * 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Application Question(s):

• How many miles are you from the 12005 Ford Rd, Dallas, Tx 75234?

Caine & Weiner is a leading full-service Accounts Receivable Management and Debt Collection enterprise with a nationwide network of collection centers. Since 1930, we've built a reputation for delivering outstanding performance and unmatched service. Our expertise spans commercial collections, consumer collections, and legal collections, serving both first-party and third-party clients.