Tier 2 IT Support Technician

We are hiring a Tier 2 IT Support Technician to resolve the tickets that move past our Tier 1 team. You will keep client environments healthy, sharpen your skills with paid certifications, and work alongside a senior technician who has your back.

What you'll do:

• Own Tier 2 tickets escalated from Tier 1
• Administer Microsoft 365 and Entra ID
• Support Windows Server and Active Directory
• Troubleshoot networking: firewalls, switches, VLANs, VPNs
• Monitor backups and support clients on-site and remotely across Northeast Ohio

Do you have a valid Driver's License license?, Do you have experience in Windows?, * Two to four years in IT support, including escalated issues

• Working knowledge of Microsoft 365 and Entra ID
• Basic Windows Server and Active Directory skills
• Networking troubleshooting fundamentals
• Valid driver's license and reliable transportation

Bonus points:

• CompTIA A+ or Network+
• Azure Fundamentals (AZ-900) or working toward AZ-104
• MSP experience, * You must live in Northeast Ohio and work on-site daily at our Painesville or Hudson office
• You must be authorized to work in the United States. We are not able to offer visa sponsorship
• Any offer is contingent on a clean background check, drug screen, and driving record

Pulled from the full job description

• Paid training
• Professional development assistance
• Tuition reimbursement
• 401(k)
• Retirement plan
• 401(k) matching
• Paid time off, * $52,000 to $62,000 per year, depending on experience
• Two weeks paid vacation and two weeks paid holidays per year
• Paid training and certifications
• Paid direct primary care health visits
• 401(k) with company match
• Weekly pay
• A small team that works directly with decision makers
• Multiple team-building events, * 401(k)
• 401(k) matching
• Paid time off
• Professional development assistance
• Retirement plan
• Tuition reimbursement

Tech Dynamix is a managed IT services provider serving small and midsize businesses across Northeast Ohio for more than 20 years. Roughly 500 clients, a 98 percent satisfaction rate, and a simple promise: IT That's Refreshingly Human.