Technical Support

Spectraforce
Plano, United States of America
23 days ago

Role details

Contract type
Temporary contract
Employment type
Full-time (> 32 hours)
Working hours
Regular working hours
Languages
English
Experience level
Junior

Job location

Plano, United States of America

Tech stack

Microsoft Windows
Microsoft Active Directory
Apple Mac Systems
Information Systems
VMware ESX Servers
Microsoft Lync
McAfee VirusScan
Microsoft Office
System Center Configuration Manager
Productivity Software
Server Administration
System Testing
Virtualization Technology
Information Technology
Casper Suite
Zendesk
ServiceNow
VMware

Job description

  • Assist the Service Desk by actively taking intake calls
  • Provide top-notch customer focused support
  • Have excellent written and verbal communication skills
  • Engage in cross-training efforts amongst peers where applicable
  • Contribute to site level operational readiness and process improvements
  • Effectively manage as needed
  • Self-aware of gaps in skills and works to improve
  • Frequently collaborates with site lead, acting as back-up when delegated
  • Cross-platform collaboration with immediate peers

Requirements

  • High School Diploma, GED, or equivalent certification
  • At least 1 year of experience in tech support and administration
  • At least 1 year of remote tech administration and end user support
  • At least 1 year of experience with Windows 10
  • At least 1 year of experience with ticketing and traffic reporting tools (Zendesk, HPSM, ServiceNow), * Bachelor's degree in business, Information Systems, Computer Science, or military experience
  • 1+ years of experience with Active Directory services integration
  • 1+ years of experience with defining, implementing, and leveraging process (change, incident, problem) management functions
  • 1+ years of experience with virtualization technologies, to include VMWare tools (Fusion, ESX)
  • 1+ years of macOS Server administration experience
  • 1+ years of experience with Active Directory
  • 1+ years of experience with macOS - High Sierra or earlier operating system
  • 1+ years of experience with platform management and integration, to include JAMF Casper Suite or SCCM
  • 1+ years of experience with productivity tools running on Mac, to include MS Office, Lync or Skype
  • 1+ years of experience with Mac experience supporting 100+ end users
  • 1+ years of experience with image deployment, software and system testing and encryption and security tools (McAfee) on Windows and macOS
  • Apple certification(s)

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