IT Assistant

• Troubleshooting and installing Printer/Copier/Scanner machine, hardware and software issues, point of sale systems, digital menu boards, online platforms
• Providing technical support for end users in Office 365 and other software
• Installing / Re-installing / Troubleshooting / Upgrading of Hardware/Software
• Work on rack and non-rack mounted equipment. (Audio, Camera, & Networking)
• Installing and upgrading various software as needed
• Provide support to users through Help Desk Ticketing, Phone, and Remote Desktop
• Establishing good relationships with all departments and colleagues
• Manage and update technical and procedural documentation as well as trouble tickets
• Performing duties as assigned by Manager/ Supervisor

Do you have experience in WAN?, Do you have a Associate's degree?, * Associate degree or industry recognized certificate in Computer Science

• 2+ years of experience in computer networks and systems administration / maintenance
• Strong knowledge of Microsoft Windows operating systems, Active Directory, & DNS
• Must possess strong knowledge of and be able to troubleshoot LAN, WAN, & VPN
• Must be able to lift to 30 lbs. and be able to work in confined spaces.
• Must be able to climb up and down a 10' ladder
• Must be able to run network cables in attics and other cramped non-air-conditioned spaces for short periods of time.
• Must possess a clear driving record and be able to travel to locations to perform repairs
• Network related certifications a plus
• Good written and verbal communication skills
• Good interpersonal and problem-solving skills, * Troubleshooting: 2 years (Preferred)
• Windows: 2 years (Preferred)

Pulled from the full job description

• 401(k), * 401(k)
• Paid Vacation

Schedule:

• Monday - Friday / 8-hour shift
• On call - weekends / holidays (rotating)