System Support Specialist

We're looking for System Support Specialists to serve as the trusted technical experts for iQHR customers. In this role, you'll provide high-level guidance and hands-on support to help users successfully navigate and maximize our intelligent HR platform., * Act as the primary technical point of contact for customers, delivering timely and effective support through chat, email, phone, and video sessions.

• Troubleshoot and resolve system-related issues, including workflows, data management, integrations, user permissions, and platform functionality.
• Guide customers on best practices for using the platform's features to optimize HR processes and achieve better outcomes.
• Proactively monitor customer activity to identify and address potential issues before they escalate.
• Collaborate with product and engineering teams to document bugs, provide feedback, and contribute to system improvements.
• Create and update helpful resources such as knowledge base articles, tutorials, FAQs, and how-to guides.
• Gather customer insights and feedback to help inform future platform enhancements.

Do you have experience in Payroll systems (technically supported)?, This is a technical, customer-facing position that combines problem-solving, platform expertise, and strong communication skills. You'll help turn potential challenges into smooth experiences, ensuring every customer can effectively use the system to streamline their HR operations., * 2+ years of experience in technical support, system support, SaaS support, or a similar customer-facing technical role.

• Strong technical aptitude with the ability to quickly learn and master complex software platforms.
• Excellent communication skills - you can explain solutions clearly to both non-technical users and more experienced administrators.
• A customer-focused mindset with patience, empathy, and strong problem-solving abilities.
• Ability to stay calm and professional when handling urgent or escalated issues.
• Familiarity with HR processes or HR technology is a plus.
• Bonus: Experience with workflow automation, data integrations, or modern cloud-based platforms.

Pulled from the full job description

• 401(k)
• Health insurance
• Vision insurance
• Dental insurance
• Employee assistance program, * Competitive Compensation
• Comprehensive benefits (health, dental, vision, 401k, etc.)
• Growth opportunities within a growing tech company
• The chance to support an innovative HR platform used by organizations nationwide

QuotientHR is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.

Pay: $70,000.00 - $95,000.00 per year, * 401(k)

• Dental insurance
• Employee assistance program

iQHR is the first AI Native Engine purpose-built for HR Operations. Designed by HR professionals for HR professionals, our platform transforms how organizations manage their people. Tasks that once took hours or even days can now be completed almost instantaneously - from intelligent talent acquisition and onboarding to seamless compliance, analytics, and employee experience management. We empower HR teams to move faster, work smarter, and focus on what truly matters: people.