L2 Security Engineer

In this role, you will provide second line support and act as an escalation point for our team in our busy Security Operations Centre, providing day to day support for our customers., * Provide second line support and escalation of helpdesk tickets to our customer base, working to specific SLA's

• Proactive technical account management for multi-national customers, managing software life cycle and patching and upgrades for customers - implementing valuable security measures on their IT infrastructure
• Ensure that all case related documentation is clear, concise and updated in the Helpdesk/CRM systems
• Ensure customer documentation is up-to-date and work with your peers to share information on the customers you are assigned to.
• Handle incidents: you ensure incidents are picked-up and resolved in a timely manner. You engage with the different stakeholders to find a resolution and restore service.
• Implementation of changes: you assess and implement changes for our customers within the foreseen SLA's.
• Investigate problems: you identify recurring incidents and ensure these are recorded as problems. You work closely with colleagues and vendors to ensure the problem is investigated, a workaround is applied, and a permanent fix is implemented to prevent further service impact., * Be taken care of - We offer you 32 vacation days (with the option to make it a whopping 37 days with our Benefit Motivation Plan :-)), meal vouchers, eco-cheques, hospitalization and group insurance, company laptop, mobile phone with unlimited use as well as other benefits. So you do not have to worry about a thing!
• Never stop learning - We want to be the best in what we do and therefore we provide training, certifications and learning opportunities for every employee so you continuously enrich your skills.
• Transparency - Communication is key! So we organize company and team meetings on a regular base so everyone is informed properly.
• Do what you love - Enjoy flexibility with offices in Brussels, Antwerp, Ghent & Rotselaar, a variety of events and lots of activities. We spend more time at work then we do at home, that is why it is important that everyone feels at home. And we make sure you do!
• Snack to your heart's desire - At Orange Cyberdefense we keep it healthy. So, you can enjoy an assortment of fresh fruit and healthy snacks. For those with an occasionally sugar dip, there are sweet snacks available.
• Reputable brand - You will join an internationally, growing company with over 25 years' experience in the industry. This makes us experts in what we do. We have an international presence and yet local teams to assist our customers.
• The good life ...

Do you have experience in Routing protocols?, * Solid experience in an IT service role, where you have been required to support and troubleshoot network security environments

• Experience with Cisco ASA / Firepower and one of the following technologies: Check Point or Palo Alto
• Some experience with Pulse Connect Secure (now Ivanti), and/or F5 BigIP LTM/ASM/APM Modules
• Strong knowledge of routing protocols is a plus
• Excellent communication skills
• Ability to work under pressure
• Ability to work as part of a team or independently with minimal supervision
• Fluent English and French or Dutch

Pulled from the full job description

• Company computer
• Food allowance
• Eco vouchers

Orange Cyberdefense, an Orange Group company, is one of the world's leading cyber security services and solutions providers and enjoys 25 years' experience in the field of global information security, providing products and services for leading organisations in over 160 Countries.