Microsoft Dynamics Unified Service Desk (USD) Specialist

Would you like to be part of a fast-growing company? And work alongside the best TALENT on truly innovative projects? At, with high level of English and with hands-on experience to join our technical team. The ideal candidate will focus on the development, configuration, and customization of solutions within the Unified Service Desk (USD), acting as a key contributor to the evolution of our agent desktop platform. The position in 100% remote within Spain. Your mission will be to design, implement, and optimize advanced customizations, hosted controls, and CTI integrations within Dynamics 365, ensuring high performance, seamless usability, and robust multi-session management. What would be your main responsibilities in this position? Solution Customization: Configure and customize Microsoft Dynamics 365 Customer Service solutions to meet business needs. USD Development: Develop and maintain customizations within Unified Service Desk (USD), including hosted controls, actions, events, and toolbars. Telephony Integration: Implement and configure CTI (Computer Telephony Integration) adapters and connectors for USD. Full-Stack Logic: Develop custom hosted controls and frontend logic using C# / .NET (WPF) and JavaScript. Platform Extension: Work with USD APIs and the USD SDK to extend platform capabilities and enable smooth application integration within the Dynamics environment. End-to-End Collaboration: Collaborate with backend and integration teams to guarantee seamless end-to-end functionality, performance, and maintainability. What are the mandatory requirements for this position? Core Technology: Proven hands-on experience with Microsoft Dynamics 365 Customer Service . Specialized Tools: Practical experience with Unified Service Desk (USD) , including USD Hosted Controls, Actions, Events, Agent Scripting, and CTI adapters/telephony integration. Development Skills: Strong experience in C# / .NET (WPF) development for custom hosted controls and JavaScript development within Dynamics environments. Session Management

Ability to work on agent desktop applications and manage multi-session environments within USD. Soft Skills: Strong analytical, communication, and collaboration skills to align technical solutions with functional requirements, alongside the ability to work autonomously. What do we value especially (Nice to Have)? Experience with XAML and WPF for building custom USD interfaces and UI integrations. Understanding of advanced USD configuration elements: window navigation rules, session lines, agent scripting, and action calls. Familiarity with USD migration strategies or transitions to Omnichannel / Customer Service Workspace . Experience working in Agile environments (Scrum, Kanban) and familiarity with tools such as Jira

What do we offer? Permanent contract with Kirey España. Work Methodology: Hybrid / Remote (depending on project specifications). Time Off: Enjoy 22 working days of paid vacation per year. People First: Personalized follow-up on your well-being and professional growth by our Culture & People Experience team. Flexible Remuneration: Voluntary and flexible access to the Kirey Solutio benefits package. Referral Program: Benefit from our "Plan Amigo" internal recommendation system. If you are looking for a career change and would like to take part in innovative projects using cutting-edge technologies, don't hesitate to apply and send us your CV! At KIREY ESPAÑA, we believe in the value of diversity and equal opportunities. All applications will be considered regardless of gender, age, background, disability, sexual orientation, gender identity or expression, religion, or any other personal or social circumstance. We are committed to fostering inclusive work environments where everyone can grow and contribute their talent.