Professional Services Consultant

We're a fast-growing global startup that's transforming how the industry works - from guest experience to business growth. com, Expedia, Google Travel, and many more - Guesty empowers property managers to deliver top-tier guest experiences while running more efficient, data-driven operations.If you're looking to grow your career in a dynamic, global, and impact-driven environment, we'd love to hear from you.We are looking for a Professional Services Consultant to join our team.As a Professional Services Consultant, you will engage directly with customers, managing a variety of industry, technical, and customer-related responsibilities. Customer Onboarding: Lead the onboarding process, ensuring seamless system configuration, comprehensive user training, and excellent customer relationship management.Configuration and Optimization: Training: Conduct engaging product training sessions via video conferencing, enabling customers to maximize their usage of the Guesty platform. Tailor training to customer needs, ensuring they fully understand and can effectively use the platform.Understand customer business and technical needs, offering optimized configurations and best practice recommendations.Create best practices and onboarding materials to enhance the overall customer onboarding experience.Project Management: Collect customer requirements, manage data migration and validation, and configure software to meet customer needs.Escalation Handling: Address escalated customer-side issues in coordination with the Customer Success Manager (CSM), involving the Customer Experience (CX) team to solve technical issues promptly.Italian is a must.

English (spoken and written) is required.Experience: 2-3 years in a similar role, such as Professional Services Consultant, Technical Account Manager, or Enterprise Support / Implementation role, ideally in a B2B SaaS environment.Proven ability to own tasks or small-to-mid scale projects end-to-end, ideally in a client-facing or commercial environment. Strong service mindset- patient, professional, and committed to delivering a great customer experience and driving client success.Tools: Salesforce experience is a plus but not required. Good proficiency in Google Workspace; strong Excel skills arerequired.Familiarity with basic accounting concepts such as reconciliations, ledger balancing, or reporting is a plus.

Guesty is the all-in-one platform helping hospitality businesses around the world automate, optimize, and scale their operations.