Level 2 NOC Technician

Continuous monitoring of LAN/WAN, Wi-Fi, firewalls, VPNs, and other network assets via dashboards and alerting tools Second-line diagnosis and resolution of connectivity incidents (VLAN, DHCP, DNS, basic routing/switching) Execute standard changes (e.g., user access, guest Wi-Fi, basic policy updates) under run-books and change-control procedures Capture, classify, and update tickets; escalate to L3 or field teams when required, ensuring accurate hand-over between shifts Perform daily service checks on critical systems and produce shift reports Maintain asset inventories and technical documentation Collaborate with Cyber-SOC and Infrastructure teams during security or performance events

Vocational training or Associate Degree in Networks / Systems Administration (or equivalent hands-on experience) Working knowledge of TCP/IP, switching & routing fundamentals, and basic network services (DNS, DHCP, VPN) Familiarity with ticketing and monitoring platforms English B2 (written & spoken); Spanish a plus Nice-to-Have Vendor certifications (e.g., CCNA, Fortinet NSE 4, Palo Alto ACE) Scripting or automation exposure (Python, Ansible) Experience in industrial / OT networks What Makes You Successful Here We look for clear, assertive communicators who put the customer first, keep a cool head under pressure, pay close attention to detail, and enjoy working shoulder-to-shoulder with multidisciplinary teams .

Permanent contractwith competitive salary Flexible compensation package(meal vouchers, childcare, ticket transportation) Continuous trainingon leading platforms such as Fortinet, Palo Alto, and Cisco Career path toward L3 engineering, OT-Cyber SOC, and architecture roles within Infraone's Lifecycle Services Shift pattern:Rotating shifts (these may include nights, weekends, and public holidays) Location:Barcelona HQ (with occasional remote) Department:Lifecycle Services - Managed Network Operations Our Values Ownership:We take responsibility and make things happen. Customer First:We obsess over client value and outcomes. Team Play:We win together. xkdbapo Ambition:We set bold goals and push boundaries. Excellence:We aim to be the best at what we do.

infraone's purpose is toprotect the critical infrastructure modern life depends on-from factories that produce essential goods to utilities and water supply-by providing world-class cybersecurity and network services to operational-technology (OT) environments . Born from an engineering company in ****, we have delivered700+ cybersecurity and IT/OT infrastructure projectsand maintain 24 × 7 support for leading manufacturers across Europe . Guided by the values ofOwnership, Customers First, Trust, Ambition, and Excellence, we are building Europe's leading OT-cybersecurity services firm. Antes de solicitar este puesto, por favor, lea la siguiente información sobre esta oportunidad que encontrará a continuación. The Opportunity As a Level 2 NOC Technician you will be part of our follow-the-sun operations team. Your mission is tomonitor, troubleshoot, and restore network servicesthat keep our customers' plants, labs, and critical infrastructure running securely and without interruption.