Global IT Infrastructure Service Owner

Central Functions support the board as well as the business in achieving its strategic objectives. These are, for example, Information Technology, Human Resources, Logistics, Compliance, Finance and many more. We are seeking a skilled and strategic Global Infrastructure Service Owner and Solution Architect (d/m/f) to lead the design, governance, and lifecycle management of our global OpenShift Container platforms and large-scale virtualization environments. This role is pivotal in steering and managing an external service provider responsible for the day-to-day operations, ensuring alignment with business goals, SLAs, and compliance standards: - Act as the primary owner of OpenShift and VMWare virtualization infrastructure services globally - Define and maintain service strategy, architecture, and lifecycle in alignment with enterprise IT, local Operation IT teams and business objectives - Establish and monitor SLAs, KPIs, and OLAs with external partners to ensure high availability, performance, and compliance - Lead service reviews, audits, and continuous improvement initiatives with the external provider - Drive incident and problem management escalations, root cause analysis, and resolution planning - Collaborate with cybersecurity teams to implement security controls, patching, and vulnerability management - Design and evolve scalable, secure, and resilient OpenShift container platforms and virtualization environments (e.g., VMware, Hyper-V, KVM) - Contribute to budget planning, cost optimization, and capacity forecasting for infrastructure services - Bachelor's or Master's degree in Computer Science, Information Technology or related field - Minimum 5+ years of experience in IT infrastructure, with strong experience in conceptual work and defining technical approaches. Profound understanding of IT infrastructure core technologies, e.g. storage, backup, networking - Deep expertise in OpenShift/Kubernetes, container orchestration and/or virtualization platforms (e.g., VMware vSphere, Red Hat Virtualization) - Proven experience managing external service providers in a global enterprise environment - Understanding of ITIL, DevOps and Agile methodologies - Project management skills for Network & Datacenter design/built projects - Excellent communication, negotiation, and stakeholder management skills - Ability of working in globally distributed matrix organizations - Excellent command of oral and written business English