Genesys Cloud Software Engineer

Develop and maintain customer experience flows in Genesys Cloud Architect. Build and support integrations using Genesys Cloud APIs, Data Actions, and event-based services. Implement routing logic, automation, and configurations for voice and digital channels. Collaborate with Product Owners, Business Analysts, and IT teams to deliver technical solutions aligned with business needs. Troubleshoot issues, optimize performance, and ensure platform stability. Participate in testing, documentation, and deployment activities following development best practices. Support continuous improvement of the contact center platform and related processes. Takeover of periodical on-call duty (7x24) usually 1 per month. Role may require on-site attendance at the Madrid offices approximately 1 per month., Health and other benefits (Health Care Plan, teleworking compensation, Life and Accident Insurances). Retribución Adaptable Program: meals, Kinder Garden, transport, online English lessons, Health Care Plan. Free access to several training platforms. Professional stability and career plans. Referral bonuses for successful hires. Option to pick between 12 or 14 payments across the year. Real Work Life Balance measures (flexibility, WFH or remote work policy, compacted hours in summertime). UST Club Platform discounts and gym access discounts. Application and Equality If you would like to know more, don't hesitate to apply and we'll get in touch to fill you in detail. We are waiting for you! UST is committed to equal opportunities in our selection processes and does not discriminate based on race, gender, disability, age, religion, sexual orientation or nationality. We have a special commitment to Disability & Inclusion, so we are interested in hiring people with a disability certificate. #J-*****-Ljbffr

3-7+ years in contact-center/telephony development or systems engineering. At least 2 years working specifically with Genesys Cloud or equivalent CCaaS. Experience with ServiceNow, Jira and Confluence. English B1/B2. Nice to have / Preferred Genesys Cloud certifications (e.g., Genesys Cloud Certified Professional / Architect). Experience with Genesys Architect API; Inbound and Outbound Campaign API specifics. Cloud provider experience (AWS, Azure or GCP) and networking (VPC, subnets, NAT, security groups). Experience with event-based integrations (EventBridge or similar). Exposure to CRM systems (MS Dynamics). Genesys Cloud or cloud provider certifications (AWS). Experience with REST APIs, webhooks, JSON, OAuth2 and JWT.

We are a multinational company based in North America, certified as a Top Employer and Great Place to Work with over 35,000 employees in more than 35 countries. We are leaders in digital technology services, providing large-scale technologic solutions to big companies.