IT Team Leader

To lead and develop the IT Support function, ensuring the consistent delivery of high-quality support services and reliable operation of all managed IT systems and commercial off-the-shelf platforms., * Responsible for coaching and developing the team, managing performance, fostering a positive and high performing work culture

• Own the day-to-day operation of the IT Helpdesk, ensuring all incidents and requests are effectively triaged, prioritised and progressed in line with business impact
• Personally handle complex, high-impact issues and coordinate resources for swift resolution
• Maintain and support the network infrastructure, including switches, firewalls, VLANs and ensuring reliability and security across the business
• Identify recurring issues, inefficiencies and drive practical improvements to reduce repeat incidents to enhance the overall user experience
• Support IT changes and projects through active involvement in transition to support, including documentation, knowledge transfer and early-life support

• Minimum 2 years' experience in a similar team leader role
• Strong hands-on experience of IT support environments, including Windows infrastructure, end-user computing, and cloud services such as Microsoft 365 and Azure
• Prioritise and manage competing demands to maintain control in a fast-paced, reactive environment
• Solid working knowledge of backup technologies, infrastructure monitoring and patching processes
• Experience in managing and troubleshooting network infrastructure, including switches, firewalls and VLANs, A better way... Through our people, drive and commitment we push boundaries to deliver innovative products and services.

• A competitive salary
• Flexible working hours
• 32 days holiday, (including public Holidays) plus the opportunity to earn up to an extra 13 days holiday each year
• Enhanced maternity/paternity/adoption leave & pay
• Enhanced Pension Contribution
• Healthcare Insurance (including dental)
• Wellbeing support
• Life Insurance
• Income Protection Insurance
• Educational Sponsorship
• Electric Car Scheme
• Onsite electric car charging points
• Free secure parking
• Cycle to Work Scheme
• Informal dress code
• Paid breaks, with free premium hot drinks

Trading for over 30 years here at Innovative Technology, where we now have offices on five continents and employ around 400 people, with over 170 based from our state-of-the-art R&D hub. From self-service checkouts to arcade machines, we provide our retail, banking, kiosk, vending, gaming and amusement customers with products and services that help them securely accept automated payments, with our industry-leading technology keeping us at the forefront of our sector. We also provide facial analysis technology for age estimation and control access for some of the world's leading companies. By being true to our values of Innovation, Collaboration, Respect and Drive we've seen significant growth and won numerous domestic and international awards, whilst offering outstanding career opportunities and great benefits. You'll find us on the edge of the Pennines and less than half an hour from central Manchester, with modern offices, free parking and excellent transport links.