System Analyst

The American Board of Internal Medicine (ABIM) is currently seeking a Systems Analyst to support its Strategy, Planning, and Optimization (SPO) team. In this role, the Systems Analyst will serve as a key department representative on enterprise project teams, partnering with subject matter experts to elicit business requirements, document current/future state business process, and become deeply knowledgeable of assessment-related systems.

Reporting to the Manager, Assessment Operations, the Systems Analyst is responsible for the following:

• Support portfolio projects by eliciting business requirements directly with business partners using interviews, document analysis, requirements workshops, surveys, business process flows, use cases, scenarios, and workflow analysis
• Collaborate with business partners and IT agile scrum teams to facilitate requirements Grooming & Refinement, UAT, and feature prioritization
• Work with cross-functional business teams and software vendors to troubleshoot assessment applications, including facilitation of bug and production issue triaging
• Proactively communicate and collaborate with internal and external customers to analyze information and functional needs
• Collaborate with developers and subject matter experts to align business and technical solutions, analyzing tradeoffs between usability and performance needs
• Partner with ABIM colleagues to define training plans, user documentation, and facilitation of change management
• On a continual basis, update documentation relating to the various ABIM systems & processes affected by project work.

The ideal candidate has Bachelor's degree, or equivalent experience with a minimum of five years direct experience, eliciting business and technical requirements within a formal software development methodology. Experience with Microsoft Visio or other process mapping software. Intermediate SQL experience (reading/writing basic queries). Well-versed in root cause analysis, with a thorough understanding of how to interpret customer business needs and translate them into application and operational requirements.

A background with an Agile software development lifecycle (grooming & refinement, sprint reviews, QA/UAT, etc.) is a plus. Comprehensive knowledge of XML, HTML, and MS Office Suite is preferred.

Other Skills: strong analytical skills, proven acumen to proactively anticipate problems and recommend solutions, acumen to effectively manage the process of innovative change.

At the American Board of Internal Medicine (ABIM), our team of unique and talented professionals, and the inspiring work they do are essential to meeting the needs and expectations of ABIM's diverse community of physicians. ABIM is like no other workplace, and we are proud of it. We are committed to recognizing the importance of our people by investing in their lives through ongoing learning opportunities and exceptional total compensation & benefit offerings.