OverviewThe Telephony Product Owner

Essential Skills: Role OverviewThe Telephony Product Owner is responsible for defining owning and delivering telephony and communication product capabilities including voice platforms contact center solutions and unified communication systems. This role bridges business needs and technical execution ensuring telephony solutions deliver maximum value to stakeholders.Key ResponsibilitiesOwn and manage the product backlog for telephony and communication platforms (VoIP PBX Teams Calling contact center solutions)Define product vision roadmap and priorities aligned with business objectivesGather and translate business requirements into user stories and acceptance criteriaCollaborate with engineering network and operations teams to deliver scalable telephony solutionsAct as the primary liaison between stakeholders (business IT vendors leadership)Drive implementation and enhancement of telephony platforms including cloud-based and on-prem solutionsPrioritize features based on business value customer impact and technical feasibilityEnsure seamless integration with enterprise systems (CRM ticketing tools collaboration platforms)Participate in Agile ceremonies (Sprint Planning Grooming Reviews Retrospectives)Monitor product performance and KPIs e

Role Descriptions: Role OverviewThe Telephony Product Owner is responsible for defining owning and delivering telephony and communication product capabilities including voice platforms contact center solutions and unified communication systems. This role bridges business needs and technical execution ensuring telephony solutions deliver maximum value to stakeholders.Key ResponsibilitiesOwn and manage the product backlog for telephony and communication platforms (VoIP PBX Teams Calling contact center solutions)Define product vision roadmap and priorities aligned with business objectivesGather and translate business requirements into user stories and acceptance criteriaCollaborate with engineering network and operations teams to deliver scalable telephony solutionsAct as the primary liaison between stakeholders (business IT vendors leadership)Drive implementation and enhancement of telephony platforms including cloud-based and on-prem solutionsPrioritize features based on business value customer impact and technical feasibilityEnsure seamless integration with enterprise systems (CRM ticketing tools collaboration platforms)Participate in Agile ceremonies (Sprint Planning Grooming Reviews Retrospectives)Monitor product performance and KPIs ensuring continuous improvementManage vendor relationships and evaluate new telephony technologiesRequired Skills QualificationsBachelors degree in Information Technology Telecommunications or related field712 years of experience in telecomIT with at least 3 years as a Product Owner or similar roleStrong understanding of telephony technologies oVoIP SIP PBX systemsoUnified Communications (UCaaS)oContact Center platforms (IVR ACD call routing)Experience with AgileScrum methodologies and tools (JIRA Azure DevOps etc.)Strong stakeholder management and communication skillsAbility to translate business needs into technical requirementsFamiliarity with enterprise integrations and APIsCertification in Scrum Product Owner (CSPOPSPO) preferredPreferred SkillsExperience with platforms such as Microsoft Teams Calling Cisco Avaya Genesys NICE Zoom PhoneKnowledge of cloud telephony and migration strategiesUnderstanding of telecom compliance security and resiliency standardsExperience in digital transformation or modernization initiativesKey CompetenciesProduct ownership and decision-makingStrong analytical and problem-solving skillsStakeholder engagement and communicationAgile mindset and adaptabilityCustomer-centric thinkingTypical DeliverablesProduct roadmap and strategyPrioritized product backlogUser stories with acceptance criteriaRelease plans and feature rollout strategiesPerformance metrics and dashboards, 1. Telephony & Unified Communications Expertise (VoIP, SIP, PBX, UCaaS, Contact Center platforms such as IVR, ACD, call routing)

2. Product Ownership & Agile Delivery (backlog management, user stories, sprint planning, stakeholder alignment using JiraAzure DevOps)

3. Stakeholder & Business-Technical Translation (ability to convert business requirements into technical solutions and drive execution across teams)

Top 3 Preferred Skills:

1. Experience with platforms like Microsoft Teams Calling, Cisco, Avaya, Genesys, NICE, Zoom Phone

2. Knowledge of cloud telephony and migration strategies (UCaaSCCaaS)

3. Understanding of telecom compliance, security, and enterprise integrationsAPIs

Education Requirements:

Bachelor s degree in Information Technology, Telecommunications, Computer Science, or related field

Years of Experience, 7 12+ years in telecomIT, with at least 3+ years in a Product Owner or similar role