IT Technician I - On site

• Working under limited supervision, the IT Technician I is responsible for various information technology task such as troubleshooting and upgrades, first line of troubleshooting trouble tickets, office application support, PC support, virus removal and various IT related task.
• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Responsibilities:

• Monitor and respond quickly and effectively to support requests received through IT helpdesk system using remote assistance, phone or email to resolve

• Perform remote troubleshooting through diagnostic techniques and asking pertinent questions

• Determine the best solution based on the issue and details provided

• Walk through the problem-solving process and creating step-by-step training material for solutions

• Direct unresolved issues to the next level of support personnel

• Provide accurate information on IT products or services

• Record events and problems and their resolution in IT ticketing system

• Follow-up and update ticket status and information

• Pass on any feedback or suggestions to the appropriate internal team

• Identify and suggest possible improvements on procedures

• 1-3 years of technical education or experience in a similar industry
• Demonstrate initiative and exhibit strong interpersonal and collaborative skills.
• Detail oriented and organized, with ability to work at a high level of accuracy
• Familiar with ERP systems and intermediate skill level with Microsoft Office
• Excellent written and verbal communication, * Prolonged periods sitting at a desk while working on a computer
• Ability to lift up to 50 pounds as required
• Must be able to quickly navigate manufacturing areas
• Ability to stand, bend, crawl, stretch, lay, and squat for equipment maintenance

• A Highly competitive total compensation package
• Medical (3 medical plans to choose from)
• Dental
• Vision
• Life (Company-paid, and options for additional supplemental)
• Disability Insurance (company paid short-term and long-term disability)
• 401(k) with company match,
• A generous paid time off schedule
• Discretionary quarterly bonus program.

Precinmac is a leading diversified manufacturer of high-tolerance precision machined components and assemblies. The Precinmac brand represents nine independently owned companies in the United States and Canada. We focus on continuous improvement, on-time delivery, and the highest possible quality and consistency.