Network Operations Center (NOC) Technician I

Join our dynamic team as a NOC Technician, where you'll play a vital role in maintaining the stability and reliability of our network operations. This is an exciting opportunity for a tech-savvy professional who thrives in a fast-paced, collaborative environment that values innovation and excellence.

Function: Network operations & technical support for 9-1-1 call handling systems. Cross-Functional Dependencies: Multiple departments

Roles and Responsibilities:

• Monitor and maintain computer networks and systems
• Ensure stability of telecommunications infrastructure
• Respond to network alerts and troubleshoot issues
• Perform regular network performance checks
• Coordinate with field technicians and engineers
• Maintain records of outages and quality control
• Execute incident response for remote/cloud operations
• Manage ServiceNow Incident, Change, and Problem Management
• Conduct remote network surveillance and event response
• Triage and resolve incidents within SLA timelines
• Collaborate with SMEs for complex troubleshooting
• Provide customer-facing support via phone, email, and portal
• Communicate with stakeholders during service-impacting events
• Manage vendor tickets effectively

• Strong knowledge of IP networking and protocols
• Experience with network monitoring tools
• 1+ years troubleshooting IP connectivity and hardware errors
• Proficiency in VPN, BGP, MPLS, SIP
• Ability to interpret network diagrams (e.g., Visio)
• Strong analytical and documentation skills
• Ability to perform under pressure and respond quickly

Key Responsibilities:

• Network monitoring and response
• Technical support
• Outage support

Preferred Skills:

• Experience in Network Operations or Telecom
• Certifications: Network+, Cisco CCST/CCNA
• ITIL Certification
• Experience with AWS Cloud surveillance