M365 Cloud Administrator

Leidos has an opening for a Cloud Administrator to support the ESA V program. ESA V is an IT Services program supporting several customers within the Department of Justice and other federal agencies. The program provides a range of IT services, including help desk, deskside support, Windows engineering and maintenance, managed print services, ITSM, Account Management Services, Cybersecurity, Cloud technologies and other IT services., The individual selected for this position will be a member of the Cloud Support team and the primary work location will be Washington, DC with work performed remotely. This individual will work with client stakeholders to improve the capability and capacity of the workstation management service to reliably meet the needs of a mobile, zero trust, geo-dispersed workforce. The successful candidate will have some hands-on experience with a cloud management platform. This can include supporting workstations, mobile devices, software, infrastructure, IAM, network, and security areas.

You will work closely with the Infrastructure and Operations Manager and will be a part of the Cloud Support team on the following key tasks:

• Responsible for managing and maintaining Microsoft technologies and services

• Configuring, troubleshooting, and enhancing M365 services and applications

• Collaborating with other cloud support team members to support end-users

• Utilizing Microsoft 365 tools to maximize productivity, collaboration, and data security

• Completing incident tickets and service requests within SLA and in a modern tracking system

• Working with desktop support, infrastructure, networking, and security engineering teams to resolve issues found in the environment

• Attend internal meetings or with the customer as required

• Provide weekly reporting of issues and projects

• Utilize M365, and other tools to support a highly mobile, zero trust and geographically diverse customer

• Ability and willingness to work extended hours or modified schedule for planned and emergency work

• Perform other duties as assigned

Education and Experience: Typically requires BS degree or equivalent experience and less than 2 years prior relevant experience. Additional years of experience and/or relevant certifications will be considered in lieu of degree., * BS in Computer Science, Systems Engineering, Security Information Systems, or related technical field or equivalent experience with 0-2 years relevant experience

• Ability to work well with people from many different disciplines with varying degrees of technical experience

• Experience utilizing and supporting a cloud environment (Microsoft, AWS, Google, etc)

• Monitor and analyze logs, alerts, and reports to ensure effective troubleshooting

• Perform follow-up through system monitoring and communication with users and other support teams

• Monitor appropriate alerts to allow for quick response to security risks

• Support the integration of Microsoft 365 with other business applications

• Assist with endpoint patching to ensure security compliance

• Ability to convert knowledge into work instructions for others to follow

• Excellent communication skills are required to effectively interface with executive level to individual contributors.

• Demonstrate strong self-management skills by prioritizing tasks, maintaining accountability for assigned work, and proactively seeking guidance.

• Ability to assist with support issues to a successful conclusion while updating management and senior leadership.

• Strong documentation skills to maintain uptodate records that support operational consistency and team knowledge sharing

• Candidate selected will be subject to a Government Public Trust security investigation and must meet eligibility requirements for access to the customer's information.

• Must be a U.S. Citizen

Desired Qualifications:

• 0-2 years of experience with workstation systems management systems administration support (Intune, SCCM, etc.)

• General familiarity with cloud management solutions (Azure, AWS, Google, etc.)

• Familiarity with scripting (PowerShell, Python, etc.)

• Strong problem-solving and troubleshooting skills, with the ability to analyze technical issues and provide effective solutions, in a confidential manner.

• Government contracting experience

• Ability to create and speak to presentations and reports.

Required Clearance: Candidate selected will be subject to a Government Public Trust security investigation and must meet eligibility requirements for access to the customer's information. US Citizenship is required. Current clearance is not required, but selected individual cannot start the assignment until the customer grants the required security clearance.

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at www.leidos.com/careers/pay-benefits.

Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit www.Leidos.com.