IT Field Support Specialist
Paladin, Inc
Union City, United States of America
2 days ago
Role details
Contract type
Temporary contract Employment type
Full-time (> 32 hours) Working hours
Regular working hours Languages
English Experience level
IntermediateJob location
Union City, United States of America
Tech stack
Microsoft Word
Microsoft Excel
Microsoft Active Directory
Data analysis
Software Applications
Microsoft Outlook
Issue Tracking Systems
Microsoft Office
Remote Infrastructure Management
Software Engineering
Backend
Microsoft InTune
Job description
Bachelor's Degree preferred with up to 3 years of relevant experience.
- Edit content for the documentation of software applications and hardware environments.
- Create photographs, drawings, sketches, diagrams, and charts to illustrate the material..
- Provide ad-hoc technical assistance to managers and other members of the application development team.
Typical working day:
- General desk top support
- Hardware/software support
- Desktop support helping a wide range of end users
- Responding to tickets
- Maintaining office technology
- Front facing customer service
- Level 1 & Level 2 software support enterprise level
- Backend office MS Office Support
- MS Intune
- Active Directory
- Remote management
- Incident Request Management
Requirements
- Bachelor's Degree preferred with up to 3 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered.
- Experience with analyzing information and standard practices to make judgments.
- In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
- MS Intune, Ticketing Systems, MS Office Suite