Full Stack Development

Seeking a Service Desk Technician to join an internal Help Desk team as service desk operations are transitioned back in-house. This is an excellent opportunity for an entry-level candidate or early-career IT professional to gain hands-on experience supporting a large, global environment., * Provide Tier 1 technical support to end users via phone, email, and chat

• Log, track, and resolve incidents and service requests using ServiceNow
• Troubleshoot and resolve issues related to Microsoft technologies, including O365
• Support Active Directory tasks such as account creation, password resets, and access requests
• Assist with break/fix issues across hardware and software environments
• Handle user access requests and provisioning
• Support SAP-related access and basic troubleshooting
• Help manage increased ticket volume related to O365 migration efforts
• Escalate more complex issues to appropriate teams as needed
• Maintain strong customer service and clear communication with end users, Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools. Related Jobs Service Desk Analyst TEKsystems Oshkosh, WI*On-Site Operations ServiceNow Phone Support Microsoft 365 Issue Tracking Microsoft Teams Customer Service Managed Services Microsoft Office Active Directory SAP Applications Technical Support Help Desk Support Business Valuation Full Stack Development Artificial Intelligence Business Transformation Critical Illness Insurance Troubleshooting (Problem Solving) +0

Google IT Support IT Service Desk Analyst TEKsystems Oshkosh, WI*On-Site Operations Leadership ServiceNow Multitasking Communication Problem Solving Microsoft Teams Customer Service Microsoft Office Active Directory SAP Applications Help Desk Support Business Valuation Full Stack Development Artificial Intelligence Business Transformation Tier 1 Technical Support Critical Illness Insurance Enterprise Application Software Troubleshooting (Problem Solving) +0

Leadership ServiceNow Multitasking Communication Problem Solving Microsoft Teams Customer Service Microsoft Office, * Basic understanding of IT support and service desk operations

• Experience with or exposure to Microsoft Office 365
• Familiarity with Active Directory (user account administration)
• Strong problem-solving, communication, and multitasking skills

Preferred Qualifications:

• Prior experience in a service desk/help desk role within an enterprise environment
• Experience using ServiceNow or similar ticketing systems
• Exposure to SAP
• General knowledge of enterprise IT tools and troubleshooting practices

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company., We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.