Specialty Systems Operations Engineer (Mainframe Support)

We are seeking experienced Senior Specialty Systems Operations Engineers to join a critical Mainframe Production Support team. This team supports high-impact applications in a specialized, large-scale enterprise environment.

In this role, you will provide advanced production support, troubleshoot complex system issues, and collaborate closely with cross-functional and global teams in a follow-the-sun support model., * Provide Level 2/Level 3 production support for mainframe-based applications, including Automated Credit, Rewards, and Credit Card Hub systems

• Monitor system performance to ensure stability, availability, and uptime
• Troubleshoot and resolve failed batch jobs (JCL) and application issues
• Perform root cause analysis and implement corrective actions
• Partner with Production Control teams to restart and recover failed processes
• Execute ad hoc job requests and respond to business and application team inquiries
• Maintain and update incident records using tools such as ServiceNow, JIRA, and Confluence
• Monitor shared mailboxes and ensure timely resolution of production issues
• Document incidents, resolutions, and create follow-up tasks or stories as needed, * This role requires a specialized mainframe skillset and is not a traditional platform support position
• Candidates must be adaptable, proactive, and comfortable working in a highly specialized environment
• Interview process includes a single virtual panel interview (MS Teams)

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• 5+ years of experience in Systems Engineering, Technology Architecture, or Mainframe Application Support, or equivalent demonstrated experience
• Strong hands-on experience supporting mainframe applications in a production environment
• Proficiency with the following technologies:

• JCL, COBOL, CICS, DB2
• Scheduling and system tools such as CA7, IDCAMS, Mainview

• Experience with data/file utilities such as:

• File Manager, File Analyzer, EZTRIEVE (or similar)

• Experience using ticketing and documentation tools such as ServiceNow, JIRA, Confluence, or similar platforms
• Ability to work effectively in a high-volume, production-critical environment

Preferred Qualifications

• Experience working in a global support model with offshore coordination
• Familiarity with mainframe monitoring and performance tools
• Exposure to Dynatrace, MQ, or other monitoring technologies
• Strong analytical and problem-solving skills with the ability to handle complex, non-standard environments

Team & Work Environment

• Collaborative team structure consisting of U.S. and offshore (India-based) resources
• 24/7 coverage model with daily handoffs between regions
• U.S.-based team supports daytime operations while offshore resources provide overnight support
• Frequent coordination with global team members is essential