Technology Support Specialist

The Technology Support Specialist provides day-to-day technical support to students, staff, and school leadership to ensure reliable access to instructional and operational technology. This position supports device and network management, troubleshooting, and classroom technology to enhance teaching and learning across the organization and support student success., Help Desk & User Support

• Respond promptly to technology-related inquiries from students, teachers, and staff via ticketing system, email, phone, or in person.
• Diagnose and resolve technical issues in a timely manner; escalate complex issues as needed.
• Provide support for devices and peripherals including computers, tablets, printers, Smartboards, security cameras, projectors, speakers, phones, and other instructional technology.

Device & Software Management

• Set up, configure, deploy, and maintain computers, laptops, tablets, and mobile devices.
• Install, update, and troubleshoot operating systems (e.g., ChromeOS, Windows, iOS) and software applications.

Network & Connectivity Support

• Assist in troubleshooting network and connectivity issues, including Wi-Fi, printing, and access to network resources.
• Support basic network operations in collaboration with the Director of Technology.
• Install, maintain, and troubleshoot basic network cabling, including running and terminating cables as needed.

User Account Administration

• Assist with creating, maintaining, and troubleshooting user accounts for staff and students across systems (e.g., Google Workspace for Education, email, learning platforms).
• Maintain the Agency's phone system, including changing extensions, name changes, and voicemail resets.

Hardware Maintenance & Inventory

• Perform diagnostics, maintenance, and minor repairs on hardware and peripherals.
• Coordinate warranty repairs when needed.
• Maintain accurate inventory of devices and equipment.

Classroom & Event Technology Support

• Support classroom technology including audio-visual systems, projectors, and interactive displays.
• Provide technical support for Agency events, presentations, and performances.

Documentation & Training

• Maintain records of support requests, resolutions, and equipment inventory.
• Develop and update technical documentation and user guides.
• Provide basic training and guidance to staff on technology use and best practices.

Data Management & Security

• Assist in implementing and maintaining security protocols, including password management and antivirus tools.
• Perform system backups, storage, and restoration processes.
• Assist in disaster recovery planning and implementation.
• Maintain strict confidentiality of student and staff information.

Collaboration & Project Support

• Work collaboratively with the Director of Technology, school-based Technology Coordinators, staff, and vendors to support technology initiatives.
• Assist in IT projects and system implementations.

Travel & Site Support

• Travel between school campuses to provide on-site technical support.
• Transport equipment and supplies as needed.
• Perform other duties as assigned by the Director of Technology.

Do you have a valid Driver's License license?, Do you have experience in iOS?, Do you have a Associate's degree?, * Knowledge of operating systems (ChromeOS, Windows, iOS) and Google Workspace for Education

• Experience with device and user management tools (e.g., Google Admin Console, mobile device management systems)
• Familiarity with student information systems (SIS) and learning management systems (LMS) (e.g., Skyward or similar platforms)
• Experience using IT ticketing/help desk systems to track and resolve support requests
• Familiarity with network directory services (DNS, DHCP, AD)
• Strong troubleshooting and analytical problem-solving skills
• Effective communication skills with the ability to explain technical concepts to non-technical users
• Strong customer service orientation
• Ability to work independently and collaboratively in a fast-paced environment
• Basic understanding of IT security best practices
• Strong organizational and time management skills
• Ability to manage multiple priorities with frequent interruptions
• Commitment to maintaining confidentiality and professionalism, * Associate's degree in Information Technology or related field required or equivalent training.
• Bachelor's degree in related technical field or equivalent training preferred.
• Previous experience providing technical support to end-users preferred.
• Experience in an educational environment is preferred.

Special Conditions

• Valid driver's license and proof of auto insurance required
• Ability to travel using personal vehicle between school campuses (driving required)
• May be required to work evenings or weekends as needed
• Must successfully pass a criminal background check and driver's record check in accordance with Seeds of Health policies and applicable regulations

Pulled from the full job description

• Health insurance
• Retirement plan
• 401(k) matching
• Paid time off
• Vision insurance
• Dental insurance
• Flexible spending account, * 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance