TFDM Technical Triage Manager - AIMS & Help Desk

Leidos is seeking a TFDM Triage Manager for AIMs and Help Desk Tickets, who will support the Federal Aviation Administration (FAA)'s Terminal Flight Data Manager (TFDM) program. TFDM is a management system that will improve aircraft runway and terminal congestion. Nationwide congestion is increasing, and the need for efficient aircraft traffic planning is critical. The Federal Aviation Administration (FAA) Terminal Flight Data Manager (TFDM) is the surface management solution that will provide NextGen Air Traffic Control capabilities to improve air traffic operations in the National Airspace System (NAS). TFDM will provide efficiencies for both the airport surface and terminal airspace by providing a new and comprehensive integrated surface traffic control and management system.

Triage Manager responsibilities:

• Staffing and hiring activities to meet workload needs for the Test team, Includes interviewing and evaluation candidate new hires.

• Position may have direct reports and be responsible for appraisals, development plans, succession planning, and staffing.

• Ensure AIMs and Help Desk Tickets are working based on priority order

• Ensure status updates are occurring based on priority of tickets

• Work with engineering org to ensure timely updates to tickets, and appropriate staffing for workload

• Create metrics on ticket resolution times, categories of tickets being opened, number of tickets per site, etc

• Assist in debugging tickets

• Requires Bachelors degree and minimum of 8+ years of prior relevant experience or Masters with 6+ years of prior relevant experience.
• Demonstrated understanding of full software development life cycle.
• Demonstrated ability in debugging AIMs/Help Desk Tickets
• Demonstrated ability to multi-task background and application experience with Software engineering
• Proven experience with supporting highly critical customer missions.
• Excellent verbal and written communication skills Ability to demonstrate a commitment to personal and corporate excellence, ethical behavior and integrity.
• Experience with execution under Waterfall and/or Agile development methodologies
• Familiarity with the National Air Space and FAA NextGen Air Traffic control programs is desired but not required.

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at www.leidos.com/careers/pay-benefits.

Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit www.Leidos.com.