Information Technology Service Desk

• Serve as the first point of contact for IT Service Desk support requests
• Provide phone, chat, and in-person support to end users
• Troubleshoot and resolve hardware, software, and system issues
• Log and track incidents using a ticketing system
• Perform incident triage, diagnosis, resolution, and escalation
• Deliver excellent customer service with empathy and urgency
• Document issues, resolutions, and processes accurately
• Support enterprise applications and infrastructure components
• Install, configure, and maintain hardware, software, and peripherals
• Collaborate with internal teams to resolve complex technical issues
• Maintain professionalism in high-pressure situations

Russell Tobin is hiring on behalf of a client seeking a highly organized and proactive IT Service Desk professional with a minimum of 3 years of experience. This role involves providing high-level technical support to end users across the organization and is ideal for someone who thrives in a fast-paced environment. The successful candidate will demonstrate strong problem-solving skills and the ability to troubleshoot and resolve hardware, software, and system issues., * Minimum 3 years of IT support / service desk / help desk experience

• Strong troubleshooting skills (hardware & software)
• Experience with ticketing systems (ServiceNow, Remedy, Jira, etc.)
• Excellent communication and customer service skills
• Ability to diagnose and resolve technical issues quickly
• Experience working in fast-paced, high-volume environments
• Strong attention to detail and documentation skills
• Self-motivated with ability to work independently
• High school diploma or GED required

Important Details

• Shift work required (evenings, weekends, holidays)
• Fast-paced, high-volume IT support environment
• Customer-facing role (phone, chat, in-person)
• Focus on first-call resolution and user satisfaction
• Opportunity to work with enterprise-level systems and tools

What We Offer

Pride Global offers eligible employees a comprehensive benefits package, including:

• Medical, dental, and vision coverage
• Supplemental insurance (accident, critical illness, and hospital indemnity)
• 401(k) retirement savings plan
• Life and disability insurance
• Employee Assistance Program (EAP)
• Legal support services
• Auto, home, and pet insurance options
• Employee discounts with preferred vendors