Help Desk Analyst

Are you a problem-solver who thrives on helping others? Do you want your work to directly support patient care and clinical teams? Join our healthcare organization as a Help Desk Analyst and become a critical part of ensuring technology works for those who need it most.

What You'll Do

As a member of IT support team, you'll be a go-to expert for staff in documenting their needs, resolving issues, and making a difference in patient care delivery.

Your day-to-day will include:

• Acting as a trusted partner to clinical and non-clinical staff
• Documenting issues and solutions to build a strong knowledge base
• Providing hands-on support for hardware, software, and connectivity issues
• Troubleshooting systems like Microsoft 365, workstations, phones, and healthcare applications (EMR, PACS, etc.)
• Managing and prioritizing tickets with patient care impact in mind
• Supporting system rollouts, upgrades, and ongoing improvements

Beyond the Help Desk

You'll also expand your impact by supporting:

Identity & Access Management

• Manage user access using best practices (AD, Azure AD, MFA, SSO)
• Support onboarding/offboarding accounts to meet compliance requirements

Vendor Coordination

• Work directly with vendors to resolve technical issues
• Track cases, validate fixes, and ensure timely resolution

Why You'll Love This Role

• Meaningful work supporting patient care
• Growth opportunities across IT systems, security, and applications
• Work alongside a collaborative IT team
• Exposure to a wide variety of technologies and healthcare systems

Do you have experience in Vendor relationship management?, Do you have a High school diploma or GED?