IT Systems Delivery Administrator

As a Service Delivery Administrator, you will be responsible for supporting employees and users of our IT systems. This includes areas such as the system administrators, hardware and software installation, troubleshooting, documentation, and desktop and application support. As an administrator, you will assist teammates and users in resolving problems in person, over the phone, e-mail and chat. This position will also be responsible for supporting and maintaining conference rooms, and working with equipment and asset inventory. Other responsibilities to include, but not limited to:

• Acting as the initial point of contact to provide technical support identifying, investigating, and resolving end-user technical issues
• Collaborating with other employees to research and resolve problems
• Performing system and office deployments to include computers and peripheral devices
• Providing and installing approved hardware and software
• Supporting, managing, and maintaining the configuration and installation of end user workstations
• Creating and updating issues, tickets, documentation, training, and knowledge base materials
• Creating, reviewing, and delivering service delivery and operations reports
• Conducting new user onboarding, which includes account creation, office configuration, and user orientation and training.
• Maintaining computer and equipment inventory
• Up to 10% Travel as required

Do you have experience in User training (technical support)?, Do you have a Bachelor's degree?, * A Bachelor's degree in Information Systems, Business, or other related discipline. May be substituted with 5+ years of experience

• DOD 8570 Compliance within first 90 days (CompTIA Security+)
• CURRENT TS/SCI CLEARANCE REQUIRED
• US CITIZENSHIP REQUIRED

Preferred skills:

• Strong demonstrated written and verbal communication skills
• Strong demonstrated ability to professionally interact with end-users at all levels
• Understanding of Microsoft Office Suite
• Understanding of PC hardware and software installation, configuration, troubleshooting, and repair
• Experience with Microsoft operating systems
• Experience with Microsoft Active Directory user management
• Experience with Linux operating systems
• Experience using command line navigation
• Experience with computer networking fundamentals

Pulled from the full job description

• 401(k)
• Health insurance
• 401(k) matching
• Dental insurance
• Flexible spending account
• Life insurance
• Disability insurance, * The likely salary range for this position is $80,000 to $90,000. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

What benefits does RRC offer?

• 100% employer-paid premiums for family medical and dental insurance, employee life insurance, short-term and long-term disability (STD & LTD)
• Flexible reimbursement spending accounts for medical expense and dependent care
• Immediate participation and vesting in the company's Employee Stock Ownership Plan (ESOP) and 401(k) Plan
• Employer contributions to RRC's ESOP
• Employer matching contributions to the company's 401( k) Plan
• Employer discretionary contributions to the company's 401(k) Plan

At Rincon Research Corporation, our primary business is innovating, developing, and fielding digital signal processing (DSP) products and services for the United States Defense and Intelligence Communities in support of national security. Rincon Research Corporation (RRC), an employee owned company, is seeking a talented, tenacious, results-driven individual to work in a multi-disciplinary R&D environment with similarly motivated electrical engineers, mathematicians, computer scientists, and analysts who are collectively responsible for creating custom digital signal processing solutions and leveraging them to make an operational mission impact.