Incident Support Analyst

Insight Global is seeking an Incident Management Coordinator for a large enterprise client supporting critical applications used by a wide user base. This individual will play a key role in monitoring systems, responding to technical incidents, and ensuring minimal downtime across platforms. The ideal candidate is comfortable troubleshooting issues, coordinating incident response efforts, and communicating effectively with both technical teams and end users. This role offers hands-on exposure to enterprise IT operations in a fast-paced, always-on environment and is ideal for someone looking to grow their career in IT support and incident management.

Monitor critical applications and systems to ensure uptime and stability Respond to, triage, and escalate technical incidents as needed Provide incident management support under minimal supervision Troubleshoot application and system issues to determine root cause Host and manage conference calls during major incidents Communicate status updates clearly to stakeholders and users Support remote users and multiple sites via VPN and remote tools Ensure timely resolution and documentation of incidents

1-3 years of experience supporting an IT environment Solid understanding of how IT systems work together (networks, servers, storage, applications) Experience monitoring applications and systems Ability to troubleshoot application and system issues Experience supporting remote sites and VPN-connected users Strong written and verbal communication skills Comfortable communicating with users at all levels of an organization Ability to work flexible hours in a 24x7 support environment

Nice to Have Skills & Experience

Experience with incident management or ITIL-based environments Experience hosting or leading incident bridge/conference calls Prior work supporting large-scale or enterprise applications Experience enforcing IT or computer-related policies Exposure to system monitoring tools

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.