Senior Strategic Analytics & Intelligence Analyst

We're seeking a Senior Strategic Analytics & Intelligence Analyst who thrives on solving complex organizational challenges, uncovering hidden patterns, and helping leaders make smarter decisions through data, technology, and critical thinking.

This isn't a traditional reporting role.

We're looking for someone who naturally asks questions others don't think to ask. Someone who digs beneath the surface to understand why things happen, not just what happened. Someone who enjoys connecting the dots between member engagement, donor behavior, operational workflows, outreach effectiveness, and organizational performance.

Reporting to the Chief Technology Officer, you'll serve as a strategic thought partner to leadership and a bridge between organizational strategy, technology systems, and data-driven decision-making.

If you're energized by turning complexity into clarity, leveraging AI and analytics to drive impact, and helping a mission-driven organization scale, we'd love to hear from you.

What You'll Do

Drive Strategic Organizational Intelligence

You'll help Hadley better understand how members, donors, programs, and operations interact to support mission success.

Key responsibilities include:

• Analyzing member engagement, onboarding journeys, donor activity, outreach effectiveness, and organizational performance
• Identifying trends, opportunities, risks, and operational inefficiencies
• Developing KPI frameworks and executive reporting aligned with organizational priorities
• Supporting evidence-based decision-making through behavioral analysis, operational reporting, and organizational intelligence
• Helping leadership understand the drivers of growth, retention, engagement, and mission impact

Improve Member and Donor Engagement

You'll partner across departments to better understand how people discover, engage with, and remain connected to Hadley.

This includes:

• Evaluating acquisition quality, onboarding effectiveness, engagement trends, and other relevant factors
• Identifying engagement and retention patterns
• Analyzing referral sources, campaigns, physician partnerships, and outreach efforts
• Examining donor engagement, fundraising performance, and philanthropic trends
• Supporting data-driven strategies that strengthen member and donor relationships

Optimize Organizational Performance

You'll help improve how work gets done across the organization.

Responsibilities include:

• Identifying workflow bottlenecks , redundancies, and process inefficiencies
• Supporting operational analysis and process improvement initiatives
• Evaluating organizational effectiveness and scalability
• Improving visibility into performance metrics across departments
• Helping teams transform operational questions into measurable analytical frameworks

Build Analytics Infrastructure for Growth

You'll partner closely with Technology leadership to strengthen Hadley's data ecosystem and analytics capabilities.

This includes:

• Supporting CRM strategy, reporting systems, integrations, and data architecture
• Developing dashboards, executive scorecards, and KPI reporting tools
• Utilizing Salesforce, Salesforce Data Cloud, Tableau, Power BI, Google Analytics, SQL, and related platforms to support organizational visibility and decision-making
• Improving data accessibility, consistency, and governance
• Contributing to scalable analytics infrastructure that supports long-term organizational growth
• Exploring predictive analytics, behavioral analytics, and AI-assisted intelligence capabilities

What Makes Someone Successful in This Role

The strongest candidates are not simply analysts-they are strategic thinkers and problem solvers.

They:

• Ask thoughtful questions and challenge assumptions
• Enjoy investigating complex organizational and behavioral problems
• Connect data to business outcomes and mission impact
• Communicate insights clearly to both technical and non-technical audiences
• Embrace emerging technologies and AI-powered tools
• Thrive in collaborative, cross-functional environments
• Balance analytical rigor with creativity and curiosity

Do you have experience in Stakeholder engagement?, Do you have a Bachelor's degree?, * 2+ years of experience in analytics, business intelligence, operational analytics, consulting, data strategy, AI systems, technology, or related fields

• Strong analytical and problem-solving capabilities with the ability to synthesize complex operational data into actionable insights
• Demonstrated ability to translate complex data into actionable recommendations
• Experience using AI tools and AI-assisted workflows and emerging AI technologies
• Experience working with Salesforce CRM and Salesforce Data Cloud
• Experience with Tableau, Power BI, Google Analytics, SQL, or similar analytics platforms, including the ability to analyze and interpret data across integrated systems
• Strong communication and stakeholder partnership skills
• Ability to work independently and proactively identify opportunities for improvement

Preferred

• Experience with behavioral analytics, lifecycle analytics, donor analytics, or growth operations
• Experience supporting executive leadership teams
• Experience developing KPI frameworks and organizational scorecards
• Familiarity with process improvement methodologies
• Experience with enterprise reporting systems, automation workflows, and integrated data environments
• Experience leveraging AI to improve operational effectiveness and decision-making, * Bachelor's (Required)

Pulled from the full job description

• Referral program
• 403(b)
• Parental leave
• Health insurance
• Paid time off
• Vision insurance
• Health savings account, Hadley is dedicated to helping older adults adapt to vision loss and live independently with confidence. Every insight you uncover, every process you improve, and every recommendation you make will directly contribute to expanding our reach and deepening our impact.

This is an opportunity to help shape how a mission-driven organization uses data, technology, and intelligence to serve more people, more effectively, at greater scale.

If you're excited by meaningful work, complex challenges, and the opportunity to influence organizational strategy through analytics and insight, we encourage you to apply.

Hadley is committed to diversity, equity, and inclusion, and is proud to be an equal opportunity employer.

Job Type: Full-time

Pay: $85,000.00 - $95,000.00 per year

Benefits:

• 403(b)
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Vision insurance

At Hadley, we're on an ambitious journey toward our North Star goal: serving 1,000,000 members. To get there, we need more than data-we need insight, curiosity, and strategic thinking.