Help Desk Analyst

y *An employer is looking for a Help Desk Analyst in Saint Joseph, MI. You will be working alongside other helpdesk agents to support their 750+ locations. You will be taking around 30 inbound calls a day and making outbound calls when needed. You will provide first level technical support for anything related to their POS software installations, setting up printers, creating user accounts with Active Directory, etc. On-the-job training will be provided for the first 1-2 weeks with a member of the Help Desk team. Shifts are determined on seniority. May change after contract duration, but candidate need to be flexible to any shift time. Current opening is 11 am - 8 pm. This role will be part of their Management Training Program. Giving employees the opportunity to work with different teams in order to determine which division they'd like to join. This is a great opportunity to expand one's skillset within a growing indust

10Active Directo

ryStrong knowledge or working experience with Windows 7 and

XPPrinter and/or network connectivity knowled

• During training: M-F, 8am-5pm
• After training: M-F, 11am-8pm
• Work Authorization: Must be able to work on W2
• Pay: $15-19/hr during contract, converting at $20/hr after 6 months

Desired Skills and Experience

*Bachelor's or Associate's Degre

eStrong Customer Service Skill

sWilling to work 8 hour shift M-F from 11 am to 8 p

m Pluss