Systems Operations Engineer 4 / Senior Mainframe Application Support Engineer

In this contingent resource assignment, you may: Consult on complex initiatives with broad impact and large-scale planning for Systems Operations Engineering. Review and analyze complex multi-faceted, larger scale or longer-term Systems Operations Engineering challenges requiring in-depth evaluation of multiple factors including intangibles or unprecedented factors. Contribute to the resolution of complex situations requiring solid understanding of policies, procedures, and compliance requirements. Strategically collaborate and consult with client personnel. Day-to-Day Responsibilities: Production Support & Operations

• Provide Level 2/3 support for mainframe applications (Automated Credit, Rewards, Credit Card Hub)
• Monitor production systems to ensure uptime and stability
• Analyze, troubleshoot, and resolve failed batch jobs using JCL

Incident & Problem Management

• Perform root cause analysis for production incidents
• Coordinate recovery and job restarts with Production Control
• Respond to business and application team requests

Technical Execution

• Work with mainframe technologies including COBOL, CICS, DB2, CA7, IDCAMS
• Utilize file management tools (File Manager, File Analyzer, EZTRIEV)
• Support messaging/integration tools such as MQ

Monitoring & Documentation

• Monitor applications using performance and observability tools
• Track incidents and updates in ServiceNow, Jira, and Confluence
• Maintain documentation for incidents, resolutions, and follow-up actions

Collaboration & Coordination

• Work in a follow-the-sun model with offshore teams (India)
• Participate in daily handoffs and coordination activities
• Support shared mailbox requests and application operations

• 5+ years of Mainframe application production support experience
• Strong experience with JCL, COBOL, CICS, DB2, and job troubleshooting
• Experience working in high-volume, production-critical environments with incident managementPlusses:
• Experience with CA7, IDCAMS, and monitoring tools (Mainview, Dynatrace)
• Experience with MQ and application integrations
• Experience with ServiceNow, Jira, and Confluence
• Experience in financial services or credit card/rewards platforms
• Ability to work in global teams and follow-the-sun support modelsJob Summary

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Everforth Apex uses a virtual recruiter as part of the application process. Click for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at