Technical Support Specialist - Residential
Role details
Job location
Tech stack
Job description
Our rapidly growing retail business is looking for an accomplished, up-beat and friendly individual to join our team as a Technical Support Agent. The successful candidate for this role will have a strong command of the company's network and customer database and be well-trained in product knowledge that can be critical for offering quick and accurate assistance to customers. We need an enthusiastic individual who can listen to customer issues and then offer a unique and innovative solution to each problem.
Requirements
Understanding of computers from Windows to Mac. As well as internet-based applications such as email apps and Browsers.Basic understanding of networking and networking equipment.Showing attention to detail and documentation.Customer service skills, and working with customers over the phone as well as in person.Patience and a willingness to learn, this is a must.Ability to work in multiple systems at the same time
Benefits & conditions
Comprehensive benefits package (available the 1st of the month after 30 days of employment) including 2 medical plan choices, dental, vision and HAS (with high-deductible medical plan)401k with a dollar for dollar match up to 6%Voluntary short and long-term disability, life insurance and accidental death & dismembermentPaid Time Off, Paid Holidays, Bereavement Pay and Paid Parental Leave
Visionary Broadband is an equal opportunity employer, all applicants will be considered without discrimination on the basis of race, religion, national origin, age, sex, marital status, disabilities, gender identity or expression, sexual orientation, veteran status or any other characteristics protected by law.
Compensation details: 19.23-21 Hourly Wage