IT Technician (TEMP)

• Provide technical support to end-users via help desk for hardware, software, and network issues
• Troubleshoot and resolve issues across Windows, macOS, and Linux environments
• Support desktops, laptops, mobile devices, and peripherals
• Assist with network maintenance, including LAN, TCP/IP, DNS, VPN, and firewall configurations
• Manage Active Directory, Group Policy Objects (GPO), and SCCM deployments
• Support Windows Server environments and enterprise IT tools
• Use ticketing systems such as ServiceNow, Jira, or BMC Remedy
• Perform routine maintenance and preventative system checks
• Assist with setup, installation, and configuration of new hardware/software
• Document processes and maintain accurate IT support records
• Collaborate with IT team to improve system performance and security

Do you have experience in macOS?, * 5+ years of experience in IT support, help desk, or desktop support roles

• Strong knowledge of Windows (including Windows Server), macOS, and Linux
• Solid understanding of networking concepts (TCP/IP, DNS, VPN, firewalls)
• Experience with Active Directory, GPO, SCCM, and enterprise IT environments
• Familiarity with IT ticketing systems (ServiceNow, Jira, or similar)
• Ability to troubleshoot hardware and software issues efficiently
• Strong communication and customer service skills
• Analytical and problem-solving abilities

Preferred Qualifications

• CompTIA A+, Network+
• Microsoft certifications (MCITP or equivalent)
• Cisco certifications (CCNA or similar)

Must be able to pass a drug screen

Must be able to pass a background check, * Help desk: 3 years (Preferred)

• Windows: 3 years (Preferred)

License/Certification:

• CompTIA A+ (Preferred)