Systems Operations Engineer 4 / Senior Mainframe Application Support Engineer

In this contingent resource assignment, you may: Consult on complex initiatives with broad impact and large-scale planning for Systems Operations Engineering. Review and analyze complex multi-faceted, larger scale or longer-term Systems Operations Engineering challenges that require in-depth evaluation of multiple factors including intangibles or unprecedented factors. Contribute to the resolution of complex and multi-faceted situations requiring solid understanding of function, policies, procedures, and compliance requirements that meet deliverables. Strategically collaborate and consult with client personnel. Day-to-Day Responsibilities: Production Support

• Provide Level 2/3 production support for Automated Credit, Rewards, and Credit Card Hub applications
• Monitor production systems to ensure uptime, performance, and stability
• Analyze and troubleshoot failed batch jobs using JCL

Incident & Problem Management

• Perform root cause analysis for production incidents
• Coordinate job restarts and recovery with Production Control teams
• Respond to business user issues and application support requests

Technical Execution

• Work with mainframe technologies including COBOL, CICS, DB2, CA7, IDCAMS
• Support file management and analysis using File Manager, File Analyzer, EZTRIEV
• Support messaging systems including MQ

Monitoring & Documentation

• Use monitoring tools (Dynatrace, Mainview) to track system performance
• Manage incidents and documentation through ServiceNow, Jira, and Confluence
• Maintain detailed documentation of issues, resolutions, and follow-ups

Collaboration & Operations

• Work in a follow-the-sun support model with offshore teams (India)
• Participate in daily handoffs and coordination across regions
• Support shared application mailboxes and operational requests

• 5+ years of Mainframe application production support experience
• Strong experience with JCL, COBOL, CICS, DB2, and job troubleshooting
• Experience supporting high-volume, production-critical systemsPlusses:
• Experience with CA7, IDCAMS, and monitoring tools (Mainview, Dynatrace)
• Experience with MQ and enterprise messaging systems
• Experience with ServiceNow, Jira, and Confluence
• Experience in banking or financial services environments
• Experience working in global/follow-the-sun support modelsJob Summary

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Everforth Apex uses a virtual recruiter as part of the application process. Click for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at