Remote Deposit Specialist

The Remote Deposit Specialist is responsible for the daily monitoring and verification of mobile, ATM, ITM, and Merchant Remote Deposit Capture (RDC) items, including deposits flagged for negotiability concerns, fraud risk, or holds.

This role reviews items for potential fraud, researches and responds to member and legal requests, provides copies of Credit Union records and documents, and processes items received for collection, including foreign checks.

The position supports members and internal departments through direct and indirect service channels by assisting with check processing, research, troubleshooting, and payment services inquiries. It also maintains working knowledge of electronic services such as Zelle, Bill Pay, and Merchant RDC.

This role works closely with members and frontline employees to ensure accurate transaction processing, identify suspicious activity, and support risk management and fraud prevention efforts.

SPECIFIC RESPONSIBILITIES

• Review and verify merchant, mobile, ATM, and ITM deposits for negotiability, fraud risk, and hold requirements; evaluate and release holds as appropriate.

• Review and fulfill members, employees, and legal research requests by providing copies of requested documents and applying applicable research fees.

• Work directly and indirectly with members, staff, and management to investigate, troubleshoot, and resolve issues related to card, check, and digital payment services while providing prompt, professional support to members and internal staff via phone and electronic channels.

• Monitor Merchant Remote Deposit Capture (RDC) deposits daily, review for accuracy and variances, and make corrections as needed.

• Review and resolve outstanding Payment Services ticket queue items, ensuring accurately and timely.

• Monitor, review, and process outgoing wire requests submitted in branch and online banking channels.

• Research and resolve member and staff inquiries while supporting daily operations for card, check, and digital payment services. This includes troubleshooting and resolving issues related to draft clearing, card services, RDC, stop payments, Bill Pay, Zelle, A2A transfers, wires, and ATM/ITM disputes.

• Provide backup support for departmental functions as assigned.

• Apply sound judgment and risk analysis to support fraud prevention, operational accuracy, and loss mitigation.

• Provide high-quality, prompt, professional, and friendly service to members, staff, and the management team through all communication channels, including phone, teams, secured messaging, and in-person.

• Follow all policies, procedures, and regulatory requirements.

• Perform other duties as assigned by management.

Do you have experience in Standard operating procedures (SOPs)?, Do you have a High school diploma or GED?, * Work Independently - Work independently and maintain control/oversight of all assigned tasks and responsibilities.

• Problem Solving - The individual identifies and resolves problems in a timely manner and gathers and analyzes information skillfully.

• Interpersonal Skills - The individual maintains confidentiality, remains open to others' ideas, and exhibits willingness to try new things.

• Team Player - Must be a strong team player with an outgoing, positive, can-do attitude and be comfortable with continuously changing opportunities and priorities.

• Oral Communication - The individual speaks clearly and persuasively in positive or negative situations. The individual maintains ongoing communication with Department Manager concerning activities of the department as well as needs or problems and keeps them informed of all pertinent problems, irregularities, new developments, changes, and other important information.

• Written Communication - The individual edits work for spelling and grammar, presents numerical data effectively, and can read and interpret written information.

• Planning/Organizing - The individual prioritizes and plans work activities, uses time efficiently, and develops realistic action plans.

• Quality Control - The individual demonstrates accuracy and thoroughness and monitors own work to ensure quality.

• Dependability - The individual is consistently at work and on time (except for those cases protected by law which are outlined in the employee guide), follows instructions, responds to Management direction, and solicits feedback to improve performance.

• Observes Policies/Procedures - The individual sets an example in observing (following) Credit Union policy and applicable Standard Operating Procedures, as well as those in the Employee Guide.

APPLICANT REQUIREMENTS Possess high school diploma or equivalent

Experience -Two years of financial services experience or equivalent. Previous payment processing experience is preferred.

Pulled from the full job description

• Health insurance

• Vision insurance

• Dental insurance

• Disability insurance

• 401(k) 6% Match

• Paid holidays, * Competitive Salary

• Benefits Package including: 100% employer paid health, dental, vision, life, and disability insurance for the employee

• Paid Vacation Time

• Paid Volunteer Hours

• 6% 401(k) Plan Contribution

• 10 Paid Holidays

• 2 Floating Holidays

• Opportunities for growth within the company

Learn more about Fibre Federal Credit Union and TLC Credit Union at our website: www.fibrecu.com All offers for employment with Fibre Federal Credit Union are contingent upon the candidate having successfully completed a background check, credit check, and drug screening.