Help Desk Analyst Bilingual Spanish at Conyers GA Only local

FIRSTNET GLOBAL LLC
Atlanta, United States of America
2 days ago

Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Working hours
Regular working hours
Languages
English, Spanish
Experience level
Intermediate
Compensation
$ 42K

Job location

Atlanta, United States of America

Tech stack

Microsoft Windows
Microsoft Active Directory
iOS
Microsoft Outlook
Microsoft Office
Queue Management Systems
Software Troubleshooting

Requirements

Do you have experience in Windows?, The Georgia Department of Driver Services (DDS) is seeking a Bilingual (Spanish/English) Help Desk Analyst I to provide Tier 1 technical support in a high-volume call center environment. The candidate will troubleshoot hardware, software, Outlook, MS Office, Windows 7/10, Active Directory, and account-related issues while delivering excellent customer service to internal and external users., Bilingual Spanish/English (Required) 2+ years of IT Help Desk / Call Center experience Experience with Outlook, MS Office, Windows 7/10, and Active Directory Ticket queue management, ticket assignment, and escalation Hardware and software troubleshooting Strong customer service and communication skills Vocational/Technical Degree in IT or related field

Preferred: Knowledge of Apple iOS

Benefits & conditions

Pulled from the full job description

  • Opportunities for advancement

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