IT Infrastructure Manager

The Senior IT Infrastructure Manager leads end-to-end delivery of infrastructure operations supporting the SEC ISS2 contract and SEC OIT mission objectives. This role is accountable for reliable, secure operations across enterprise server, storage, messaging, and remote access services in hybrid on-premises and cloud environments. The manager oversees Tier 2 and Tier 3 support, incident response, and root-cause-driven service restoration in alignment with operational performance requirements. The position drives risk management, governance, and continuous service improvement to sustain availability, resilience, and user productivity., Infrastructure Service Delivery Leadership

• Lead service delivery for all IT infrastructure operations, including server and storage management, messaging support, and remote access services.
• Direct operations across data center, cloud, and remote environments to maintain service availability, performance, and continuity.
• Ensure infrastructure services are executed in accordance with ISS contract objectives, SEC standards, and established service levels.
• Coordinate production changes, maintenance windows, and release support to reduce operational disruption.

Incident, Problem, and Escalation Management

• Manage Tier 2 and Tier 3 troubleshooting and escalation for complex infrastructure incidents and service degradations.
• Lead incident response activities, service restoration, and cross-team coordination during operational events.
• Oversee root cause analysis and corrective actions to prevent recurrence and improve long-term stability.
• Analyze incident trends and recurring issues to prioritize remediation and strengthen problem management outcomes.

Team Leadership and Cross-Functional Coordination

• Manage multi-discipline technical teams responsible for infrastructure operations and support delivery.
• Set priorities, assign resources, and enforce accountability for quality, timeliness, and operational outcomes.
• Collaborate with service desk, engineering, cybersecurity, and program leadership to resolve dependencies and delivery risks.
• Provide operational status, risk reporting, and performance updates to stakeholders and contract leadership.

Risk, Compliance, and Service Improvement

• Perform risk analysis and risk management for infrastructure services, including operational and continuity risks.
• Drive IT service improvement initiatives focused on reliability, response effectiveness, and customer experience.
• Ensure operational documentation and activities support compliance, audit readiness, and governance expectations.
• Support contingency and continuity planning activities by integrating lessons learned and recovery requirements into operations., Travel: As required per contract direction with preferred candidates within 200 miles of Washinton, DC., Certified Information Systems Security Professional +0 IT Manager -Reporting and Analytics PSEG Newark, NJ*Remote Planning Power BI Cannabis Budgeting Operations Leadership Management Innovation ServiceNow Data Lakes Mathematics Scalability Forecasting

Planning Auditing Equities Operations Leadership Management Governance Resilience Market Data Coordinating Risk Analysis Microsoft 365 Accountability Cyber Security Prioritization Virtualization Risk Management Microsoft Azure Ancient History Customer Service Computer Science Quality Auditing Incident Response CompTIA Security+ IT Infrastructure Disaster Recovery Problem Management Storage Management Root Cause Analysis Amazon Web Services NetApp Applications Compliance Auditing Service Improvement Remote Access Systems Escalation Management Information Technology Service Level Management Service Improvement Planning Cross-Functional Coordination Microsoft Certified Professional Information Technology Operations Troubleshooting (Problem Solving) Operational Performance Management Federal Information Security Management Act Project Management Professional Certification Information Technology Infrastructure Library Certified Information Systems Security Professional, US Citizenship/Work Authorization: Must meet contract requirements.

Clearance: Ability to obtain and maintain SEC Public Trust (or higher if required).

Education: Bachelors in a relevant field (e.g., Information Technology, Computer Science, Engineering).

Required Certification: PMP Certification or equivalent.

EXPERIENCE

• 8+ years of experience managing and leading delivery of IT infrastructure operations.
• Experience managing multi-discipline technical teams in enterprise IT environments.

TECHNICAL SKILLS

• IT infrastructure operations leadership across server, storage, messaging, and remote access domains.
• Tier 2 and Tier 3 troubleshooting, escalation management, and incident response.
• Root cause analysis (RCA), risk analysis/management, and IT service improvement.
• Service delivery management for enterprise infrastructure operations., Experience supporting SEC or other U.S. federal civilian agency IT operations.
• ITIL 4 certification and practical experience with incident/problem/service level management.
• Experience in hybrid infrastructure operations supporting on-premises and cloud platforms (e.g., Microsoft 365 GCC, Azure, AWS).
• Experience with enterprise storage and virtualization operations (e.g., NetApp, VMware, backup/disaster recovery tooling).
• Experience supporting FISMA/NIST-aligned controls, audit remediation, and zero-trust implementation efforts.
• ITIL 4 Foundation
• CISSP (or Security+)
• Microsoft Certified: Azure Administrator Associate, Remote Tooling Planning Auditing Equities Operations Leadership Management Governance Resilience Market Data Coordinating Risk Analysis Microsoft 365 Accountability Cyber Security Prioritization Virtualization Risk Management Microsoft Azure Ancient History Customer Service Computer Science Quality Auditing Incident Response CompTIA Security+ IT Infrastructure Disaster Recovery Problem Management Storage Management Root Cause Analysis Amazon Web Services NetApp Applications Compliance Auditing Service Improvement Remote Access Systems Escalation Management Information Technology Service Level Management Service Improvement Planning Cross-Functional Coordination Microsoft Certified Professional Information Technology Operations Troubleshooting (Problem Solving) Operational Performance Management Federal Information Security Management Act Project Management Professional Certification, Coordinating Multitasking Communication Presentations Microservices Data Modeling Cyber Security Data Ingestion Problem Solving Product Support Computer Science SAP Applications Software Systems Machine Learning Business Metrics Talent Management Vendor Management Analytical Skills Disaster Recovery Behavioral Health Project Management Strategic Planning Performance Metric Demand Forecasting SAP Business Suite Amazon Web Services Business Continuity Strategic Alignment System Optimization SAP Analytics Cloud Technology Solutions Computer Engineering Information Sciences Strategic Objectives Technology Ecosystems Performance Management Information Technology Stakeholder Engagement Disaster Recovery Plan Artificial Intelligence Communication Strategies Event-Driven Programming Permanent Resident Cards SQL (Programming Language) Organizational Development Software As A Service (SaaS) Platform As A Service (PaaS) Continuous Improvement Process SAP NetWeaver Business Warehouse Troubleshooting (Problem Solving) Infrastructure As A Service (IaaS) Application Programming Interface (API) Talent Management Programs and Policies Project Management Professional Certification Advanced Business Application Programming (ABAP) +0

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at www.leidos.com/careers/pay-benefits .

If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo - because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 - and moving faster than anyone else dares., Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit www.Leidos.com .