1st Line NOC Engineer

• Deliver top-notch customer service by resolving technical issues and keeping customers in the loop
• Troubleshoot LAN/WAN connectivity problems, and collaborate with field engineers to fix hardware like routers, switches, and Wi-Fi APs
• Use tools such as Solarwinds and Extreme XIQ to track down problems
• Manage incidents and request tickets on ServiceNow with precision, escalating to senior engineers when needed
• Assist with hardware and vendor management, ensuring swift resolution of faults

Do you have experience in WAN?, * At least 1 years' support experience in a busy, customer-focused service desk or NOC environment

• Solid understanding of LAN/WAN technologies
• A networking qualification like CCNA (or working towards it) is a big plus
• Strong communication - clear, calm and customer-focused
• Flexibility to work in our Solihull office on shift patterns between 7am and 7pm, mainly Monday to Friday, with occasional weekend shifts on a rota basis
• Ability to obtain BPSS, SC, and NPPV3 clearance for this role

Pulled from the full job description

• Company pension
• Private medical insurance, * You'll bag a fantastic base salary of £28,000 - £36,000
• 33 days holiday (including bank holidays and it gets better!)
• Private medical insurance, enhanced pension, income protection & life assurance
• Learning and development? Absolutely!
• Dog-friendly office - yes, really!, * Permanent position
• Full-time, 37.5 hours per week, Monday to Friday (shifts of 7-3:30 / 9-5:30 & 10:30-7)
• A requirement to work weekends on a rota basis but days off given in the week and overtime paid for additional hours
• Office-based role

Who Are Convergence Group?

At Convergence Group, we break free from corporate red tape as a privately-owned company, driving bold innovation without the constraints of private equity or external bankers. Experts in Wan, Lan, WiFi and Security solutions we stand out by revolutionising infrastructure management - making it seamless so our customers can focus on what matters most. With rapid growth ahead, we need exceptional talent who bring the right skills, attitude, and drive to shape the future with us.

Are you passionate about technology and looking to build a career in telecoms? Join Convergence Group as a 1st Line NOC Engineer and be at the forefront of the action, solving real-world problems and growing your skills in an industry that keeps the world connected. What it's really like here The pace and intensity are higher than most environments in our sector. The workload is typically around 30% greater than many people will have experienced elsewhere - not because we are chaotic, but because we are ambitious and constantly building. We grow organically and through acquisition, continuously integrating, improving and raising the bar. The landscape evolves, priorities shift, and expectations rise. If you prefer a predictable, static environment, this probably won't feel comfortable. If you are energised by growth, movement and high standards, it can be deeply rewarding. Your strengths will have a bigger platform here - and you will be stretched behaviourally more than in most environments. We value respectful honesty: anyone can challenge an idea; hierarchy doesn't protect thinking and getting it right matters more than being right. Ego doesn't perform well here; curiosity, learning and ownership do. We hire people who are already strong at their craft - the stretch at Convergence Group is navigating pace, complexity and constant evolution. This environment isn't for everyone, but for the right person it offers an exceptional opportunity for impact, growth and accelerated development.