Senior IT Support Engineer

• Design and maintain resilient infrastructure supporting POS systems, ERP platforms, and warehouse management systems.
• Ensure high availability of critical retail operations systems, including store connectivity and inventory systems.
• Support the integration of IoT devices and smart technologies in alignment with Industry 4.0 initiatives.

• Networking:

• Oversee WAN/LAN architecture across retail stores, warehouses, and head office.
• Implement secure and scalable network solutions including SD-WAN, MPLS, and VPNs.
• Monitor and optimise network performance to support real-time transactions and logistics.

• Cloud & Microsoft 365:

• Lead cloud migration and optimisation projects using platforms like Azure, AWS, or GCP.
• Manage hybrid cloud environments and optimise Microsoft 365 services.
• Automate deployments and infrastructure using Infrastructure as Code (IaC) tools.

• Cybersecurity:

• Implement and maintain security controls to protect customer data and business operations.
• Conduct security audits, vulnerability assessments, and ensure compliance with standards like PCI-DSS.
• Respond to incidents and maintain business continuity through effective disaster recovery planning.

• Collaboration & Leadership:

• Collaborate closely with retail operations and supply chain teams to align IT solutions with business needs.
• Evaluate and integrate emerging technologies to enhance customer experience and operational efficiency.

• Bachelor's degree in Computer Science, Information Technology, or a related discipline.
• Minimum of 5 years of experience in IT engineering, preferably within retail or FMCG environments.
• Strong understanding of retail systems (POS, ERP, WMS) and their infrastructure needs.
• Proficiency in networking (Cisco, Fortinet), cloud platforms (Azure/AWS), and virtualization (VMware/Hyper-V).
• Hands-on experience with Microsoft 365 administration and security.
• Familiarity with AI tools and Industry 4.0 technologies.
• Experience with cybersecurity frameworks and compliance standards (PCI-DSS, ISO 27001).
• Scripting and automation skills (PowerShell, Python, Power Automate).
• Excellent interpersonal and communication skills.
• Ability to work independently and as part of a team, manage time effectively, and meet deadlines.

• Competitive salary and benefits package.
• Hybrid working options.
• Opportunities for professional development and certifications.
• Engaging and innovative work environment.

Join Northern Ireland's largest independently owned pharmacy chain as a Senior IT Engineer. This pivotal role involves leading the design, implementation, and support of IT infrastructure, networks, cloud platforms, and cybersecurity across our retail and FMCG operations. You will be at the forefront of driving digital transformation, enhancing operational efficiency, and fostering innovation through cutting-edge technologies.