Salesforce Data Cloud and Agentforce Solution Architect

Deloitte Digital seeks a highly skilled Salesforce Data Cloud and AgentForce Solution Architect to build and deploy cutting-edge customer service solutions. You will architect and implement integrated solutions leveraging the power of Salesforce Data Cloud to enhance AgentForce functionality. Your expertise in data modelling, ETL processes, data governance, and API integration will be key to creating robust and scalable solutions. A deep understanding of the Salesforce ecosystem, including Service Cloud and other relevant technologies, is essential. Connect to your career at Deloitte Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more. What brings us all together at Deloitte? It's how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other, foster inclusion, and collaborate for measurable impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most. Connect to your opportunity We're expanding fast, we're looking for people who are natural initiative-takers who bring out the best in others, are brilliant listeners and can grow our business without compromising standards, integrity or culture. You will work with outstanding digital talent across disciplines to innovate and create great solutions for iconic brands. We are seeking a dynamic and skilled Salesforce Data Cloud and Agentforce Solution Architect with a unique blend of technical expertise and strategic acumen. The ideal candidate should possess profound knowledge in Salesforce Data Cloud as well as the Sales, Service and Commerce Clouds, complemented by a keen ability to translate complex analysis into actionable solutions that propel business growth. This role demands a self-motivated, independent problem solver who is passionate about delving into intricate details, raising pertinent questions, making informed recommendations, and driving impactful results.

• Develop, build, and implement Salesforce Data Cloud instances in conjunction with Sales, Service and Commerce Cloud.
• Drive end-to-end project execution, encompassing analysis, documentation, solution development, testing, and performance, to meet client expectations.
• Identify technical design and data model risks, confirm their validity, and devise strategies to mitigate them.
• Actively participate in technical design and data model workshops alongside Engineering Teams and business stakeholders.
• Clearly translate and communicate technical requirements and solutions to the business using story-based narratives, and present strategies and recommendations to executives.
• Leverage knowledge of new and upcoming features in the Salesforce ecosystem to recommend more efficient solutions.
• Ensure that technical documentation is consistently updated through active participation in technical workshops.
• Lead sessions to understand client needs in technical marketing and Salesforce Data Cloud requirements, and act as a crucial technical resource throughout the implementation process.
• Assess client requirements, propose effective solutions, and communicate the capabilities and limitations of Salesforce Data Cloud
• Function as a technical solution specialist within the Salesforce Data Cloud ecosystem, including components like Data streams, Unified Data Model, Transformations/Insights, Identity Resolution, Segmentations and Activations
• Develop, oversee, and maintain key data model, segmentation, architecture, code documentation, and technical specifications for designated workstreams.
• Lead the development and physical design of solutions, guide the development team, and ensure the system's architectural integrity.
• Manage workstreams in large-scale enterprise implementations, focusing on Salesforce Data Cloud architecture and data models.
• Design and integrate Agentforce-powered AI capabilities into Salesforce Data Cloud and Marketing Cloud solutions to enhance automation, customer engagement, and operational efficiency.
• Develop and optimise Generative AI workflows for tasks such as personalised content creation, summarisation, and insight generation - ensuring adherence to Salesforce Trust Layer security and compliance standards.
• Apply Agentic AI best practices to orchestrate multi-step, autonomous Salesforce processes that span across Sales, Service, Marketing, and Data Cloud.
• Identify AI-specific risks related to data usage, bias, and model behaviour, and work with stakeholders to implement mitigation strategies in line with Salesforce guidance.
• Stay up to date with new Salesforce AI ecosystem features (including Trust Layer enhancements) and proactively recommend opportunities for value creation.

Overall, you're an ideas person and problem solver as well as a hands-on doer. You know it takes a mix of people to do amazing work, so you love collaborating with and learning from people with different skills, backgrounds and perspectives. If you have an interesting or unusual mix of skills yourself, even better. You'll have strong technical skills including some or all the following:

• Experience in marketing automation, data model and architecture in the Salesforce ecosystem or equivalent
• Customer Data Modelling best practices
• Salesforce cross-cloud integrations
• Proficiency in moderately complex SQL queries
• Experience in integrating with cloud-based data warehouses/data lakes (e.g. Snowflake, Databricks or equivalent)
• Hands-on experience with Salesforce Agentforce capabilities, including building and deploying AI-driven agents.
• Practical knowledge of Generative AI workflow design within the Salesforce ecosystem.
• Familiarity with Agentic AI orchestration for autonomous process execution across Salesforce Clouds.
• Strong understanding of the Salesforce Trust Layer and its role in secure, compliant AI deployments.

Required:

• Salesforce Data Cloud Consultant - plus experience with at least 1 end-to-end Salesforce Data Cloud implementation
• Agentforce Specialist certification - plus experience implementing 1-2 Agentforce POCs for a client
• Salesforce Admin certification
• Platform App Builder certification - experience implementing Salesforce Flows
• Effective presentation skills to both technical and non-technical audiences

Preferred:

• Experience with SOQL and APEX
• Front-end coding skills (HTML, CSS/SASS, Typescript, React, XML, JSON)

Deloitte drives progress. Our firms around the world help our clients become market leaders wherever they compete. Deloitte invests in outstanding people with diverse talents and backgrounds, empowering them to achieve more than they can elsewhere. Our work combines consulting with action and integrity. We believe that when our clients and society are stronger, so are we.